Banking

Mobile banking boosts customer transaction levels, but its impersonality erodes relationships — and opens big-bank customers to poaching from smaller, nimbler opponents. ANZ CIO Anne Weatherston explains how one of the Asia-Pacific region's largest banks is fighting back.

published 18 hours ago by David Braue

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The Commonwealth Bank of Australia is set to enable crowd-sourcing customer service, opting for a tiled layout for its website relaunch.

June 11, 2013 by Spandas Lui

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Many banks treat mobile banking like an ancillary service channel, but it’s becoming the main game for USAA and Australia’s Defence Bank at an "incredible" rate, bank strategists say.

June 10, 2013 by David Braue

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Organisations have enough information to predict attacks that might be six months out, but many are ignoring the signs, according to NAB's head of cybersecurity.

June 6, 2013 by Michael Lee

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The telco's outsourcing subsidiary has made another acquisition in an effort to better target the financial services sector.

June 4, 2013 by Staff

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eMudhra will open three security centers in Bangalore to provide online credential for consumers, ensuring "crime-free" online banking.

June 3, 2013 by Mahesh Sharma

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Spain's biggest telco has joined forces with CaixaBank and Santander, with development of mobile wallet on the agenda.

May 31, 2013 by Steve Evans

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Payment provider partners local mobile operator Chunghwa Telecom and four banks to offer NFC-based virtual credit cards to consumers in the market, but service will only start end 2013.

May 30, 2013 by Kevin Kwang

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Cutting down the number of retail bank branches makes sense from a cost perspective, but not from a customer relationship perspective, according to ANZ CTO, Patrick Maes.

May 28, 2013 by Spandas Lui

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ANZ CTO Patrick Maes has said financial institutions cannot be like startups and put their entire business in AWS because the public cloud market isn't mature enough yet to meet the data security requirements of the banks.

May 28, 2013 by Josh Taylor

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Ariba Vice President Chris Haydon explains the company's latest news and offers insights into how Ariba will be broadening its services procurement management value, mobile push, and AribaPay rollout.

May 23, 2013 by Dana Gardner

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Employees at NAB were saving up their annual leave days and costing the bank a mint. NAB's people and culture head of consulting, Stuart Moseley, decided to put a stop to that with the help of human resources analytics.

May 23, 2013 by Spandas Lui

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TransferWise might be based in London, but its roots are firmly in Estonia.

May 15, 2013 by Kalev Aasmae

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Bitcoin exchange Mt Gox's Dwolla account has come under the scrutiny of the US Department of Homeland Security, with users now unable to use the payment network to transfer bitcoins.

May 14, 2013 by Michael Lee

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International money transfer startup TransferWise will roll the service out globally in the coming year.

May 14, 2013 by Liam Tung

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