SingTel Optus is Australia's second-largest telecommunications company, and is a subsidiary of Singapore Telecommunications.
Articles about Optus
Optus has confirmed it is also testing out technology that would allow customers to make voice calls over its 4G network.
Telstra has confirmed it is conducting lab tests of technology that would allow voice calls to be carried over its 4G LTE network.
As part of a push back into the wireless broadband market, Optus is planning a trial of fixed 4G broadband services that could replace ADSL2.
Despite the continuing exodus of customers from rival Vodafone, Optus too is experiencing a drop in the number of mobile customers on its network.
Telstra has argued that competition for telecommunications services for government and corporations is strong enough without the need for further regulation.
The TIO fielded 25 percent fewer complaints about Vodafone in the 2012-13 financial year, but the troubled telco still got more complaints than Telstra and Optus put together.
Tiny Kogan Mobile generated over 800 Telecommunications Industry Ombudsman (TIO) complaints but mobile-related overall declined by 25% in 2012-13, "cautiously optimistic" ombudsman reveals.
Telecommunications customers complained about problems with their landline Internet services at an increasing rate during 2012-2013, new TIO statistics reveal, while NBN complaints were few and far between.
Vodafone believes its 3G and 4G networks outpace those of its rivals, but given how badly it has performed in the past, its CEO doesn't believe it's right to brag about it to its customers.
Wide telecoms-industry participation could eventually help Telco Together Foundation funnel millions per month to indigenous, refugee, homeless and mental-health charities.
Optus will supply telecommunications services to airline company Virgin Australia over the next five years in a deal worth AU$60 million.
Telco consumer protection code improving industry behaviour – but over 180 noncompliant providers still to be dealt with as comms authority patrols compliance and launches mobile network performance discussion paper to inform Nov 14 forum.
A concerted effort to refocus on customer satisfaction has driven strong internal service-delivery improvements at Australia's second-largest telco, but even its head of customer strategy admits there is still a long way to go.
Optus will provide mobile services to the NSW Department of Finance and Services, taking the contract that had been held by Telstra.
Allphones CEO Shaun Colligan said Optus' decision to cut the mobile retail reseller out was "tough" but the company is pushing for a comeback.