Articles about Unified Comms
North American users of Microsoft's Lync cloud-hosted unified-communications service have been experiencing connection issues for hours.
Microsoft has made available its promised roadmap for some of its coming features for Office 365 for business. It also is launching a new Office 365 dogfooding program, too.
Optus Business is getting serious about becoming a key service provider announcing the establishment of a collaboration centre and a number of executive appointments.
Microsoft is rewriting its Skype for iPhone version from the ground up and will deliver the new 5.0 release for iPhone globally in about a week. Here's what's coming, feature-wise.
In a much-needed upgrade, Lync 2013 gets bigger and a little bit better on Android devices.
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Microsoft has updated its Windows 8.1 'Modern' Skype app so that it works better for users interacting with it using mice and keyboards.
Employees used a gamut of tools to communicate, ranging from SMS, Gmail, and Yahoo services. Hersing is now benefiting from migrating to a cloud-based collaboration tool with low upfront cost and easy scalability.
There's no need to try to convert the last five decades of analog phone devices to something that runs over the Internet. Let's just use the Internet devices we already have in the house. Let's use Skype with Google Voice.
Here's how you can make and receive Google Voice phone calls from any old wired phone you may have lying around your house. The only problem is that this might not be your best solution. That's coming in a later article.
Fluctuating seasonal contact centre volume demand has been softened for Woolworths’ Liquor Multi Option Retail division after taking on Interactive Intelligence’s communications software.
You can customize your smartphone in all sorts of fun and useful ways to provide an optimal in-vehicle experience and driving assistant.
Here's how to get the most out of sending and receiving text messages with Google Voice.
Optus is aiming to cement its role as a service provider with new unified-communications-as-a-service and contact-centre-as-a-service offerings to businesses.
In this article, we look at how you can use Google Voice from your Android device, how you can display your Google Voice number as your Caller ID, and how you can make minutes-free Google Voice VoIP calls via WiFi.
At the Voice on the Net 2005 conference in San Jose, Calif., outgoing FCC chairman Michael Powell talks with CNET News.com's Charles Cooper in a Face to Face interview about the success of Internet telephony. He also candidly discusses telecommunications mergers and the collapse of long-distance services.
Hoping consumers are ready to embrace Internet-delivered phone services, Linksys has announced a partnership with Verizon to provide its VoIP phone adapters to new Verizon subscribers . Correspondent James Hilliard asks Linksys founder Victor Tsao and Gartner analyst Ken Dulaney if the average consumer is ready for Internet telephony.
In an exclusive Face to Face interview, AT&T CEO David Dorman tells ZDNet's editor in chief, Dan Farber, that he's going after an untapped market -- VoIP. Dorman sizes up the competition, discusses claims that his company is undervalued, and defends AT&T's declining top line.
In an exclusive Face to Face interview with ZDNet Editor in Chief Dan Farber, VeriSign CEO Stratton Sclavos outlines his strategy to have at least half of all voice and data network interactions passing through his company's services by 2010.