airtran airways
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Get Your Free Trial of Diskeeper 2011 Professional
Give your business desktops and laptops a boost. Diskeeper 2011 Professional prevents the majority of fragmentation before it can happen and brings data flow up to peak speed for the best possible...
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Would you use in-flight Wi-Fi? (Would you pay for it?)
Would you pay for wireless Internet connectivity on a plane if it were available? Are there certain flights you would consider doing so (such as intercontinental) versus those you wouldn't...
Additional Results
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British Airways customer failures part 3: the implications
In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues.
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British Airways customer failures part 2: the BA.com website
In this part I talk about problems experienced with the BA website. Process and data integration is at best poor and at worst non-existent.
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British Airways customer failures part 1: broken processes
The airline's uncanny ability to bungle even simple tasks beggars belief, yet it stands as an exemplar of all that's messed up in modern day IT development.
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At long last, Boeing hands over its 787 Dreamliner (photos)
At a celebration attended by thousands of company employees and partners, the aviation giant completed a years-long journey, delivering the very first of its next-generation airplanes to its...
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Inside Boeing's 787 Dreamliner (photos)
As the giant airplane maker prepares to finally hand over the first 787 to All Nippon Airways, CNET got a look at the interior of one of the much-anticipated jets.
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Nintendo 3DS arrives at JetBlue's Terminal 5 in New York JFK airport
JetBlue's Terminal 5 at New York City's JFK international airport is already well-known for being one of the best airport terminals in the country (if not the world). Now Nintendo is joining in on...
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Jetstar Airways bringing iPad rentals to friendly skies
iPads have become something of an interest to airlines, and Australia's Jetstar Airways is no exception.
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IBM signs 10 year, $62 Million deal with aviation giant Jet Airways
Jet Airways as part of a $62 Million deal is outsourcing their IT backend to IBM for a contract period of 10 years.
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US Airways to launch Gogo in-flight Internet next year
US Airways has announced that it will install Gogo in-flight Internet on select planes in early 2010. The Gogo service, powered by Aircell, will be added to the company's fleet of 50 Airbus...
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Would you use in-flight Wi-Fi? (Would you pay for it?)
Would you pay for wireless Internet connectivity on a plane if it were available? Are there certain flights you would consider doing so (such as intercontinental) versus those you wouldn't...
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International Airlines to UN: Set us a CO2 Target Now (but US carriers still ponder)
People in business often speak of NGO's in a kind of wide eyed way, a mixture of fear and curiosity, but most vastly under estimate their capability. Granted, NGOs are as diverse as...
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Computer glitch caused plane's altitude drop
The Australian Transport Safety Bureau (ATSB) has confirmed the sudden drop in altitude of a Qantas Flight 72 over Western Australia last year was due to a computer error.
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Facebook fan numbers of U.S. Airways pilot Sullenberger grow at 1,000 per minute
Facebook reported today that the fan page of U.S. Airways pilot Captain C.B. "Sully" Sullenberger III is today growing at a rate of more than 1,000 new fans per minute -- nearing 190,000 fans as...
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iPhone first responder at US Airways crash into Hudson River
VentureBeat posted the story about Janis Krums, one of the first responders at the site of a US Airways plane crash into the Hudson River today. The plane crashed this afternoon shortly...
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JetBlue's high-tech terminal
At the Gartner Symposium/ITxpo in Orlando, Fla., Joseph Eng, JetBlue's executive vice president of systems and technology, explained how IT is going to be integrated into the company's new...
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JetBlue unveils high-tech terminal Oct. 22; IT as customer service tool
Joseph Eng, executive vice president of JetBlue's systems and technology, said the company will unveil its high-tech terminal at John F. Kennedy International Airport in New York Oct. 22. The...
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America's airways ready for NextGen
It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction...
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Qantas IT problems cause Sydney airport "chaos"
Poor staff training on Qantas' new Altea Departure Control-Flight Management system led to delays on flights departing from Sydney, Australia. Given the airline's poor IT record, no one should be...
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Traveling Blues
As I write this, I'm preparing for a business trip (what again?) and thinking about how much customer service has declined in the U.S. airline industry. Part of this decline can certainly be...
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