american customer satisfaction index
4 Results
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Optimize the Virtual Environment without Draining Your Resources
Today's virtual environments need specialized optimization routines to prevent resource conflicts. Learn how V-locity 3 Virtual Platform Disk Optimizer can optimize your virtual environment...
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Facebook in the top 10 most hated companies in America
Facebook has a very poor rating according to American Customer Satisfaction Index. In fact, it's the 10th most hated company in the US.
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Apple dominates PC customer satisfaction, HP, Dell, Acer improve
Apple delivered its highest customer satisfaction score, according to the American Customer Satisfaction Index (ACSI). Windows PC makers also due to the success of Windows 7.
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Facebook bombs on customer satisfaction, says ACSI; On par with airlines
What does Facebook have in common with airlines, the IRS and cable companies? Dreadful customer satisfaction scores, according to the American Customer Satisfaction Index (ACSI).
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Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low
Consumers report more customer satisfaction with goods and services, but e-commerce results were mixed as e-tailers like Amazon and Newegg remained strong but online broker scores dropped. The...
Additional Results
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Sapphire 2012: The Softer, Greater SAP...I Hope
Let me start this with a strange and seemingly incoherent (but truly more inchoate) statement. "If SAP marketed to the rest of the world, the way they produce conferences, they could arguably...
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Quiterian, Wipro partner on customer analytics
Quiterian brings its predictive analytics software to Indian IT giant Wipro's business customers.
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Three tips for businesses to support connected customers
Successful technology businesses must solve consumer frustrations while still delivering an integrated customer experience across multiple services and sales channels.
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Hollow words: United Airlines CEO talks up 'silver lining' of failure
More from the front lines of United Airlines' merger with Continental.
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CRM Idol 2012: Last Two Days To Take Your Shot
I'm not sure why I'm writing this because any small company in the CRM world or social tools world or anything that is customer facing world that hasn't heard of CRM Idol or taken advantage of it...
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How to calculate what to move to the Windows Azure cloud
A former Microsoft Windows Azure evangelist offers some advice for what to move to the cloud and when.
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Personalize your MacBook with a custom decal
My MacBook now has Pac Man fever, thanks to a MegaVinyl decal
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Mining the social data stream for deeper customer insight
Wal-Mart and Target use social intelligence from customers to gain strategic business advantage in the local area and ensure on-going loyalty and retention.
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Microsoft exec: Dynamics CRM, AX aims to feast Oracle, SAP switchers
Kirill Tatarinov, president of Microsoft's business solutions division, said "switching from Siebel is becoming very popular in large enterprise."
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Why every organization needs four CIOs
Chief Infrastructure, Integration, Innovation or Intelligence Officer? CIOs now wear many hats.
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Microsoft to charge customers $99 to remove OEM 'crapware'
So, the OEMs make money from installing crapware onto PCs, and now Microsoft is making money removing it. Makes you realize why more and more people are buying Apple hardware.
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Apple gets new HTC devices held by Customs; maybe I will see LTE network before the EVO 4G LTE
The lawsuits in the mobile space are plentiful and it looks like this one from Apple against HTC has some real teeth to it as HTC's newest devices are being held up in Customs for an indefinite...
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SuccessFactors swaps NetSuite for ByDesign
NetSuite CEO Zach Nelson claims SuccessFactors is a NetSuite customer. SAP says it runs on ByDesign now. Who's right?
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What "Design For Mobile First!" Really Means
The thing that leaves people scratching their heads is the mantra, Design for mobile first! "What does that mean, exactly?," they ask. "Is it about user interface design?" The industry answer is...
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Apple's iCloud crash response only dents customer confidence
Apple's iCloud has recovered from a 90 minute email outage. The outage wasn't the primary concern: it was that Apple didn't tell anyone of the problem until after it had been fixed.
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CRM Idol 2012: The Candidacy Period Midway
For many years, influencers/analysts have heard the a clarion cry from small CRM companies: You guys only cover the big companies and never give us coverage You guys don't respond to us You...
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