bpo
23 Results
Sponsored White Papers, Webcasts & Resources
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How Midsize Banks Can Overcome Escalating Security Threats
Take a look at this white paper to learn how midsized banks can improve their security without breaking the bank.
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BPO, the cloud and the future of the analyst firm
What's happening in the BPO world and how is HfS Research shaking things up. I had a conversation with CEO Phil Fersht to find out.
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Philippines trumps India for BPO business, TCS opens center
IBM puts Philippines ahead of India as most sought after location for BPO services. Indian firm Wipro is joined by TCS with BPO facilities in Philippines.
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Microsoft christens its cloud business suite as 'Office 365'; launches beta
Microsoft is rechristening its Businesss Productivity Online Suite (BPOS) and Live@edu suites as "Office 365" and is launching a limited beta of the business version of the suite on October 19.
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Xerox's ACS acquires TMS Health
Xerox's Affiliated Computer Services (ACS) unit acquired TMS Health in a move to bolster its healthcare outsourcing portfolio.
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On-Premise ERP vendors: Your Partners are Abandoning You
Ann Landers frequently told readers to seek true love elsewhere. It looks like a number of big-name integrators, outsourcers, etc. have signed up with NetSuite, a SaaS application solution. It...
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Xerox closes ACS purchase: A look at the grand plan
Xerox has closed the purchase of ACS and the deal transforms the company from a document management outfit into one that extends into business process outsourcing. The big question is what comes next.
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2010 Predictions for the Outsourcing Industry
"There is not one living being that can accurately predict the outcome of this crisis, all we can do is continue the dialog and the answers will slowly unravel". Here are 2010 Predictions for the...
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Before you do that BPO, Audit, Consulting or other services deal, check out these costs
How service providers spend money on T&E is your business. You'll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider.
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The troubling thoughts re: outsourcing
Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to...
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Krakow - Poland: An emerging R&D center for US companies
Krakow, in Poland, is emerging as a key R&D center for many US firms . . .
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Derail the Healthcare gravy-train: introduce competitive multi-sourcing
Working in the sourcing industry forces you to cut quickly through complex issues to find sensible solutions, and healthcare doesn't seem a whole lot different - despite the sheer scale of the...
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More on HP and BPO
Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although...
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HP to Cut Loose its BPO operations?
Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the...
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Microsoft Convergence 2009: First Impressions
Yesterday, I spent a half day with Microsoft at Convergence 2009 before the general sessions start tomorrow morning. My first impressions: Customer management is recession resistant. Given...
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Outsourcing Predictions for 2009
It's going to be a pivotal year in the global IT and BPO services business as companies seek to get more for less with their budgets. How will this impact the world of global services delivery...
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Enterprise software: A tour of the year ahead
Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM. Those...
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Can flagging industries be replaced by BPO services?
President-Elect Obama is facing a massive task to redeploy workers in consolidating and declining industries, such as automotive manufacturing. Could creating BPO jobs we an answer? Could the...
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The change imperative: It's back-to-basics time
It's about accepting we now operate in a global economy and that we are competing at a level where we need to work as hard, and as smart, as the next nation. I hope President-Elect Obama can help...
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Megadeals aid outsourcing recovery
Growth among Indian companies, contracts for financial and other business services helped sector bounce back, report says.
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Outsourcing Predictions for 2008... in a nutshell
Let's not beat around the bush...here's what happening next year: 1) Offshoring panic will continue, but will force providers to innovate; 2) The standardization of technology platforms within...
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