british airways plc.
8 Results
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Get Your Free Trial of Diskeeper 2011 Professional
Give your business desktops and laptops a boost. Diskeeper 2011 Professional prevents the majority of fragmentation before it can happen and brings data flow up to peak speed for the best possible...
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British Airways customer failures part 3: the implications
In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues.
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British Airways customer failures part 2: the BA.com website
In this part I talk about problems experienced with the BA website. Process and data integration is at best poor and at worst non-existent.
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British Airways customer failures part 1: broken processes
The airline's uncanny ability to bungle even simple tasks beggars belief, yet it stands as an exemplar of all that's messed up in modern day IT development.
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IT failure at Heathrow T5: What really happened
Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded...
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Crazed supermodel pissed at Heathrow T5 failure
While researching a detailed post on Heathrow's T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport and became...
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British Airways CIO: Paul Coby - Transcript
INTRO (TH): When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11...
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British Airways CIO: Paul Coby
In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
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British Airways CIO: Paul Coby
In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
Additional Results
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Sex Tech: IsAnyoneUp, UK ISP filter conspiracy theories, no porn for Coke
Hunter Moore investigated by FBI, UK porn filter conspiracy theories, Coca Cola vs. porn cybersquatters and Big Porn is sued for patent infringement.
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Sex Tech: Dot-XXX Stats, Twitter Lawsuit, CP Tech, UK ISP Filter Abuse
Dot-XXX is a flop, religious websites riskier than porn for viruses, porn cases tossed as judge rules on IP filesharing prosecutions, Japanese porn star is sued for no Twitter follow-back.
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How Sophos helps Facebook
Sophos helps Facebook by providing the social network with information on malicious and scam links that are spreading on the service, and the Internet as a whole. Facebook can then kill them.
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Aviva mistakenly sacks 1,300 employees by email
UK insurance giant Aviva mistakenly sacks 1,300 of its employees in a rogue email. The email was only meant to go to one employee. Wait, people are still being sacked by email?
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Vodafone to buy Cable & Wireless for $1.67 billion
Mobile phone giant Vodafone is set to buy Cable & Wireless Worldwide for $1.67 billion.
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Sophos acquires mobile management provider Dialogs
Security firm Sophos has acquired mobile management solutions and mobile device management (MDM) provider Dialogs for an undisclosed sum.
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British Airways customer failures part 3: the implications
In this last part I pull all the previous threads together and suggest some ways BA can resolve its service issues.
-
British Airways customer failures part 2: the BA.com website
In this part I talk about problems experienced with the BA website. Process and data integration is at best poor and at worst non-existent.
-
British Airways customer failures part 1: broken processes
The airline's uncanny ability to bungle even simple tasks beggars belief, yet it stands as an exemplar of all that's messed up in modern day IT development.
-
UK ISP forced to hand over 9,000 user details of porn downloaders
A UK broadband provider has been ordered by a court to hand over the details of over 9,000 customers, who are accused by a porn producer of illegally downloading its films.
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Internet castaways of BBC's Apprentice
Lord Sugar's apprentices are learning how to be entrepreneurs in a parallel, non-digital reality where no one ever dreams of using their smartphone to look something up on Google
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Interview: JP Rangaswami - Chief Scientist at Salesforce.com
Salesforce has made a big bet on the "social enterprise" - it's moving quickly beyond CRM and hiring new people to help lead that push.
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