business process outsourcing (bpo)
44 Results
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Retail in the Smarter City
Retail could be so much smarter, imagine getting the deals you want, when and where you want them. Check out this video, Retail in the Smarter City, to learn how retail can do more.
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BPO, the cloud and the future of the analyst firm
What's happening in the BPO world and how is HfS Research shaking things up. I had a conversation with CEO Phil Fersht to find out.
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HP's Apotheker: Does he have the capital to act long-term?
HP CEO Leo Apotheker is like a politician that burned through his political capital in six months. Without short-term wins, HP doesn't have the goodwill to catch a break and invest for the long term.
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Will India’s desire for short-term profit trump the need to re-invest beyond the current market spike?
You won't see a CEO being removed after achieving a double-digit growth rate too often, but that's just what happened, when Wipro's co-chiefs Suresh Vaswani and Girish Paranjpe stepped down last week
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Is Managed Print Services Shedding Its Skin?
IDC finds that Managed Print Services (MPS) is undergoing an extreme makeover and is increasing its focus on "services." Vendors are starting to expand service offerings either in-house or via...
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Philippines trumps India for BPO business, TCS opens center
IBM puts Philippines ahead of India as most sought after location for BPO services. Indian firm Wipro is joined by TCS with BPO facilities in Philippines.
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HP picks its global services delivery hubs
Hewlett-Packard outlined its locations for its global service delivery hubs as part of its best shore plans.
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Microsoft christens its cloud business suite as 'Office 365'; launches beta
Microsoft is rechristening its Businesss Productivity Online Suite (BPOS) and Live@edu suites as "Office 365" and is launching a limited beta of the business version of the suite on October 19.
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Xerox's ACS acquires TMS Health
Xerox's Affiliated Computer Services (ACS) unit acquired TMS Health in a move to bolster its healthcare outsourcing portfolio.
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Cognizant lands 3M outsourcing extension
Cognizant extended a multi-year pact with 3M for business process outsourcing, consulting and technology services.
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Infosys wrestles with India IT worker turnover
The Indian outsourcing firm is wrestling with a 25 percent spike in employee attrition---the highest mark since 2004, analysts say.
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On-Premise ERP vendors: Your Partners are Abandoning You
Ann Landers frequently told readers to seek true love elsewhere. It looks like a number of big-name integrators, outsourcers, etc. have signed up with NetSuite, a SaaS application solution. It...
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Xerox closes ACS purchase: A look at the grand plan
Xerox has closed the purchase of ACS and the deal transforms the company from a document management outfit into one that extends into business process outsourcing. The big question is what comes next.
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2010 Predictions for the Outsourcing Industry
"There is not one living being that can accurately predict the outcome of this crisis, all we can do is continue the dialog and the answers will slowly unravel". Here are 2010 Predictions for the...
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News to know: Microsoft; Apple vs. Psystar; Google; SAP; Smartphone attacks
Google, Apple, smartphone wars and the latest in SAP maintenance fees are today's headliners.
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Before you do that BPO, Audit, Consulting or other services deal, check out these costs
How service providers spend money on T&E is your business. You'll pay for it one way or another. Check out these numbers and the questions you should pose to your next service provider.
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The troubling thoughts re: outsourcing
Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to...
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Krakow - Poland: An emerging R&D center for US companies
Krakow, in Poland, is emerging as a key R&D center for many US firms . . .
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More on HP and BPO
Did you hear about their deal with Northgate Arinso? A reader alerted me to this: In August, NorthgateArinso took over HP-EDS' SAP HCM and HR-focused outsourcing operations. Although...
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HP to Cut Loose its BPO operations?
Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the...
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Outsourcing in this recession: will it increase?
Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore? If you are involved in your organization's decisions to...
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