call centers
58 Results
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The Best Ways to Migrate Lotus Notes Applications to SharePoint and Office 365
Check out this white paper to learn more about migrating from Lotus Notes to SharePoint and Office 365.
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Navigating the BYOD wave - is your business protected?
A new environment of employee-owned devices now means that work gear is in the hands of everyone from the mailroom up to the C-suite.
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Inside a truly mobile startup (photos)
Needle is currently running its mobile contact center out of a large RV. Though the company will be returning to a normal office, it is showcasing how startups can set up shop almost anywhere.
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Business, Social Business and Beyond...
There are lots of businesses. Only a few have successfully found a way to be great social businesses, too. Sadly, even fewer still know how to listen to the the process improvement suggestions of...
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Contact centers: Why do we hate them so?
A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.
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2012: The end of the world or the start of a new cloud age?
2012, however, will be one for the books. It’s the start of an era that will prompt significant change to cloud-based technologies.
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2012 - The year the contact center dies
This year we’ll see smart devices start to replace the call center as the primary interaction channel.
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Meet Jamie: A HERO with the power to force change
Do employees need to align with the policies and practices of the business - or does the business need to re-align with the employee? Dave Johnson blogs.
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CRM Idol 2011 Finalists Reviews #2 - The Americas Redux
Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I'd say Slainte but that sounds ridiculous and has something to do with drinking, so I'm not...
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Salesforce buys Assistly for $50 million
The plan for Salesforce.com's Service Cloud is obvious---land SMBs via Assistly and then have them grow up on the company's platform.
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Ten rules to keep tech support sane
Help desk work requires far more than just knowing how to sort out a user's computer problems.
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New HP Service Manager tackles time and cost associated with help desk productivity
The service catalog portal provides an interface to cloud environments, providing options, sources, and methods for provisioning requests. Also, with a customizable mySM dashboard, IT can directly...
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IBM's service unit goes prefab with IT infrastructure building blocks
IBM will launch preconfigured "building blocks" for technology infrastructure to speed up deployments and cut costs. Initial prefab systems will cover servers, storage, helpdesk and unified...
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10+ most dangerous species of help desk callers
IT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk.
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Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to...
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Zoho adds help desk software to app arsenal
Zoho launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering.
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Avaya rolls out more Millennial friendly customer contact suite
Avaya launched a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking.
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Zoho adds Invoice, Help Desk products to Google Apps Marketplace
Zoho has doubled its offerings in the Google Apps Marketplace, adding Zoho Invoice and Zoho Help Desk Creator to the lineup.
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HP CEO Mark Hurd talks datacenters, networking and Palm
A day after Hewlett-Packard outlined plans to invest $1 billion into its enterprise services unit and cut a net 3,000 jobs, CEO Mark Hurd elaborated on the thinking behind the move, next-gen...
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HP delivers tools, services for SMBs
HP ups its game on offerings for small- and medium-sized businesses, introducing online collaboration and communications tools as well as storage and support offerings.
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Waste bubbles
When you get past the brand X, brand Y type of decision making to the business of setting systems and process policies the questions get harder and the accusations louder but the answers, or at...
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