call-center
17 Results
Sponsored White Papers, Webcasts & Resources
-
Introducing the New VMware Management Solution Portfolio
Check out this webcast to learn more about the New VMware Management Solution Portfolio.
-
Contact centers: Why do we hate them so?
A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.
-
2012: The end of the world or the start of a new cloud age?
2012, however, will be one for the books. It’s the start of an era that will prompt significant change to cloud-based technologies.
-
CRM Idol 2011 Finalists Reviews #2 - The Americas Redux
Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I'd say Slainte but that sounds ridiculous and has something to do with drinking, so I'm not...
-
Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to...
-
Is the call center finally coming onshore?
Protectionist sentiment is swelling. The Buy America provisions in the stimulus bill are symbolic of the increasing resentment towards jobs and work going overseas. I have already seen this...
-
-
Getting customer service right
All of a sudden, I was getting worried. A couple months ago the customer service for our SIS really hit the "less than stellar" mark. X2, a company that I chose largely because of outstanding...
-
Discover's new call center web app
Diane Offereins, CIO at Discover Financial Services discusses how the company is making the company's web site and customer call center more seamless by sharing technologies between the two entities.
-
Short clip: Discover's new call center web app
Diane Offereins, CIO at Discover Financial Services discusses how the company is making the company's web site and customer call center more seamless by sharing technologies between the two entities.
-
Middle East Internet outage: Do you have backups for your offshore ops?
Countries across the Middle East are sans Internet connections due to a cable break on Wednesday. Two lessons: The Internet in some areas lack redundancy and telecommunications infrastructure is...
-
Here are five of the reasons why tech customer support "sucks"
You so totally need to purchase the February issue of Wired. Just went on sale, and I got mine. Cover story is Why Things Suck: The 33 Things That Make Us Crazy. Turning to the Customer...
-
New call center solution unveiled for Skype
 Call centers- love 'em or hate 'em, but you probably will talk to one sooner rather than later. These are the folks that some people call phone-based "customer service." You may not realize...
-
WA bill would keep call centers in state
Tax incentives to businesses that pay above minimum wage and don't oppose unions.
-
CRM: Don't call, contact
Call centers have long played a pivotal role in managing customer interactions. Adrian Mello says that call centers are changing to reflect the new realities of CRM and the Internet.
-
Web-based training helps call-centers
Call centers have a turnover rate of around 25 percent. TechRepublic profiles a company that hopes to keep employees longer with a little help from e-learning.
-
Variety of tools helps call-center reps answer HR queries
An HR outsourcer's internal call-center reps use a dedicated client/server application as well as Notes-based workflow tools to handle queries phoned in by customers.
-
Improve customer service--and cut costs
It's no secret that customer service is a critical part of doing business. With so much riding on satisfying customers, it's almost a corporate crime to ignore your call center. IT budgets are...
-
Improve customer service--and cut costs
It's no secret that customer service is a critical part of doing business. With so much riding on satisfying customers, it's almost a corporate crime to ignore your call center. IT budgets are...
Additional Results
-
Navigating the BYOD wave - is your business protected?
A new environment of employee-owned devices now means that work gear is in the hands of everyone from the mailroom up to the C-suite.
-
Inside a truly mobile startup (photos)
Needle is currently running its mobile contact center out of a large RV. Though the company will be returning to a normal office, it is showcasing how startups can set up shop almost anywhere.
-
Business, Social Business and Beyond...
There are lots of businesses. Only a few have successfully found a way to be great social businesses, too. Sadly, even fewer still know how to listen to the the process improvement suggestions of...
The best of ZDNet, delivered
ZDNet Newsletters
Get the best of ZDNet delivered straight to your inbox
Vendor Showcase
Facebook Activity
