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Sponsored White Papers, Webcasts & Resources
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Enable Administrators to Morph into Managers by Leveraging Real-time Analytics and Automation
Take a look at this white paper to learn more about using real-time analytics and automation to get more out of your IT admins and make your network easier to manage.
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How Pathetic Can Telemarketing Get?
Your faithful scribe just received this voice message when he picked up his home phone: "Sorry to disturb you. This message was intended to be received by an answering machine." Then, the...
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You won't believe these two Patents Apple iPhone is getting sued over
Klausner Technologies has just filed a $360 million patent infringement lawsuit against Apple for the Visual Voicemail feature in the iPhone. As Apple notes on this page, Visual Voicemail allows...
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Comcast's internal "so you have an angry customer"memo: what a buncha condescending...
An internal Comcast memo seems to indicate to their customer service reps that when a customer complains, acknowledge the problem and then try to fix it. While the memo- which first surfaced...
Additional Results
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Want to customize your company's caller ID? Here's one way.
IP telephone services company YouMail helps small businesses update the information displayed when they call or leave a message.
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iPhone sales in crosshairs as Apple sued by patent holder
A caller ID patent holder is suing Apple for alleged infringement of two core patents, and is asking a court to ban iPhone sales in the U.S.
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Facebook COO: one day, we'll be like caller ID
In a recent interview, Facebook COO Sheryl Sandberg explained how it's normal for Facebook to have privacy issues. She likened it to the problems caller ID faced when the technology first emerged.
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Pairing the HP TouchPad with iPhone 4S: Caller ID heaven
The HP TouchPad may be an orphaned device, but HP released a new update to webOS that improves the tablet. The ability to pair any phone with the TouchPad is awesome.
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10+ most dangerous species of help desk callers
IT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk.
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Protect yourself from vishing attacks
There's a new threat from "vishers" who, armed with spoofed caller IDs, make unwanted phone calls to entice people to buy phony products.
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TrapCall exposes anonymous cellphone callers
Launched on Tuesday, TrapCall reveals the phone numbers of and, in some cases, the names and addresses of blocked Caller IDs.
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How Pathetic Can Telemarketing Get?
Your faithful scribe just received this voice message when he picked up his home phone: "Sorry to disturb you. This message was intended to be received by an answering machine." Then, the...
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VoIP, Inc. lawyering up for massive Click To Call Patent infringement suits
VoIP, Inc. says they have hired legal representation to defend its Patent # 6501837 against what it deems is infringement "by some of the nation's leading Fortune 500 companies. In a statement...
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You won't believe these two Patents Apple iPhone is getting sued over
Klausner Technologies has just filed a $360 million patent infringement lawsuit against Apple for the Visual Voicemail feature in the iPhone. As Apple notes on this page, Visual Voicemail allows...
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BlackBerry Patent app boosts ability to simultaneously work with voice and data applications
A newly published BlackBerry Patent application entitled Advanced Voice and Data Operations in a Mobile Communications Device describes a technology that greatly eases these related processes....
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Comcast's internal "so you have an angry customer"memo: what a buncha condescending...
An internal Comcast memo seems to indicate to their customer service reps that when a customer complains, acknowledge the problem and then try to fix it. While the memo- which first surfaced...
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BlackBerry Patent app would display caller location on map
A newly published BlackBerry Patent application describes technology that would use GPS data from an incoming caller's location, and then display that location on a map interface running on the...
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T-Mobile callers can go from cell to Wi-Fi, only in Seattle
New service allows consumers to conserve their cell phone minutes while within some hot spots.
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Skype callers: 'Customer service, please?'
VoIP provider jockeys to handle complaints about its one revenue-generating service.
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Caller ID: Do you really know who's calling?
Company debuts technology that will make it possible to send false information about an incoming call.
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Vonage hangs up on some callers
VoIP company suffers "delays," the second glitch in two weeks. Those affected are told to reboot their adaptors.
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