contact center
6 Results
Sponsored White Papers, Webcasts & Resources
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Workforce Visibility
Take a look at this white paper to learn more about using Business Intelligence and CRM-like tools to get a better understanding of your employees.
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Inside a truly mobile startup (photos)
Needle is currently running its mobile contact center out of a large RV. Though the company will be returning to a normal office, it is showcasing how startups can set up shop almost anywhere.
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2012 - The year the contact center dies
This year we’ll see smart devices start to replace the call center as the primary interaction channel.
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Siemens vs. Microsoft: Round Two
Siemens announced today two new UC-enabled Contact Center packages based on OpenScape UC Server, and a new Voice Portal solution. The products will be available June 30, 2008. The products are...
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North American contact center applications earned $2.49 bln in 2006
The North American contact center applications markets made considerable progress in 2006, growing by a healthy 6.9%. North American contact center applications markets earned revenues of $2.49...
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CRM: Don't call, contact
Call centers have long played a pivotal role in managing customer interactions. Adrian Mello says that call centers are changing to reflect the new realities of CRM and the Internet.
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Customer care--here, there, everywhere
Customer contact no longer begins and ends with the telephone. Discover how two companies are using multiple forms of Web-based communication--from self-service and e-mail to live chat, Web...
Additional Results
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HP introduces the Net-Zero Datacenter
HP Labs research into the Net-Zero Energy Datacenter has implications for more efficient management and operation of existing datacenters.
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Torti Gallas a Cisco and NetApp Customer Profile
Torti Gallas says that overhauling your IT infrastructure doesn't need to be a big ordeal. Technologies from Cisco, NetApp and VMware were a foundation the company is using to support its growth.
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Racemi DynaCenter 4.2 migrates Windows images to the cloud
Moving Windows applications can be tricky. Configurations, drivers, disks and networking layouts must be managed. Racemi's DynaCenter has offered this capability for years. Now it can be used to...
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Cloud Computing: Is it right for you?
How do you know if cloud computing makes sense for your organization? And if it makes sense for your organization what sort of services should you buy into? Here are the questions to ask.
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Government caught exaggerating IT reform progress
Be it a matter of perspective or different terminology, the Federal Government's IT reform plan is not meeting its expectations.
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Don't forget the guys in the networking trenches...
Portable network analysis tools are still an important part of datacenter operations.
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Constant Contact integrates online meeting tool
Small businesses will be able to control event registration and promotion, as well as the meeting itself, through the same management tool.
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With new R&D center, Pitney Bowes doubles down on India
Pitney Bowes opens a second Indian R&D center, this time to attract the software product development community in Pune.
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Apple discloses more details on green data center plan
Renewable energy technology constructed by Apple will contribute about 60 percent of the power needed by its facility in Maiden, N.C.
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Six Degrees acquires Datahop; fiberoptic datacenter network
UK cloud services provider Six Degrees Group acquires Datahop, giving it a high-speed fiberoptic network connecting datacenters in London, Amsterdam, Frankfurt and Paris.
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Is a 100% green datacenter practical, or even plausible?
100% renewable energy sounds great. But when you start to do the research the picture is much less clear.
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Public cloud execs dish out Top 10 tips for enterprises building hybrid clouds
"Enterprise-class" or "cloud class?" Enterprises are now looking to public cloud providers to figure out how to build the best hybrid cloud. At InterOp recently, executives from Rackspace,...
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Nvidia VGX may redefine the datacenter VDI
A complete virtual PC, indistinguishable in performance and capability, from a desktop computer, is the goal of Nvidia's VGX technology
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Schneider Electric launches SMB infrastructure configuration
The energy management and infrastructure company has created a series of reference architectures focused on data centers up to two megawatts.
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