customer moment
2 Results
Sponsored White Papers, Webcasts & Resources
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Dissolving Distance: Silver Peak's Technology Overview
Check out this white paper to learn how WAN optimization products from Silver Peak can give you the wide area network you've been dreaming of.
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Nextel blows more customer moments of truth...again
Nothing will drive customers to your competition as much as poor customer service. Have you inventoried, tested, and fixed your customer moments of truth? Customer service could be the one...
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Are you blowing your 'customer moments of truth'?
When David buys a mobile phone from Nextel, the experience exemplifies an all-too-common problem that you may not even know you have: customer moments of truth gone bad.
Additional Results
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HTC One X and EVO 4G LTE clear Customs, still no official Sprint launch date
The two latest HTC Android devices are now shipping through Customs and should be arriving at stores soon. Pre-orders arrived for Sprint customers, but an updated in-store launch date has not been...
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Torti Gallas a Cisco and NetApp Customer Profile
Torti Gallas says that overhauling your IT infrastructure doesn't need to be a big ordeal. Technologies from Cisco, NetApp and VMware were a foundation the company is using to support its growth.
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Sapphire 2012: The Softer, Greater SAP...I Hope
Let me start this with a strange and seemingly incoherent (but truly more inchoate) statement. "If SAP marketed to the rest of the world, the way they produce conferences, they could arguably...
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Quiterian, Wipro partner on customer analytics
Quiterian brings its predictive analytics software to Indian IT giant Wipro's business customers.
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Three tips for businesses to support connected customers
Successful technology businesses must solve consumer frustrations while still delivering an integrated customer experience across multiple services and sales channels.
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Hollow words: United Airlines CEO talks up 'silver lining' of failure
More from the front lines of United Airlines' merger with Continental.
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CRM Idol 2012: Last Two Days To Take Your Shot
I'm not sure why I'm writing this because any small company in the CRM world or social tools world or anything that is customer facing world that hasn't heard of CRM Idol or taken advantage of it...
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How to calculate what to move to the Windows Azure cloud
A former Microsoft Windows Azure evangelist offers some advice for what to move to the cloud and when.
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Personalize your MacBook with a custom decal
My MacBook now has Pac Man fever, thanks to a MegaVinyl decal
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Mining the social data stream for deeper customer insight
Wal-Mart and Target use social intelligence from customers to gain strategic business advantage in the local area and ensure on-going loyalty and retention.
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Microsoft exec: Dynamics CRM, AX aims to feast Oracle, SAP switchers
Kirill Tatarinov, president of Microsoft's business solutions division, said "switching from Siebel is becoming very popular in large enterprise."
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Microsoft to charge customers $99 to remove OEM 'crapware'
So, the OEMs make money from installing crapware onto PCs, and now Microsoft is making money removing it. Makes you realize why more and more people are buying Apple hardware.
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Apple gets new HTC devices held by Customs; maybe I will see LTE network before the EVO 4G LTE
The lawsuits in the mobile space are plentiful and it looks like this one from Apple against HTC has some real teeth to it as HTC's newest devices are being held up in Customs for an indefinite...
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What "Design For Mobile First!" Really Means
The thing that leaves people scratching their heads is the mantra, Design for mobile first! "What does that mean, exactly?," they ask. "Is it about user interface design?" The industry answer is...
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Apple's iCloud crash response only dents customer confidence
Apple's iCloud has recovered from a 90 minute email outage. The outage wasn't the primary concern: it was that Apple didn't tell anyone of the problem until after it had been fixed.
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CRM Idol 2012: The Candidacy Period Midway
For many years, influencers/analysts have heard the a clarion cry from small CRM companies: You guys only cover the big companies and never give us coverage You guys don't respond to us You...
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Microsoft: We have 'high tens of thousands' of Azure customers
Microsoft is planning to host Dynamics CRM on Azure, according to a Microsoft Azure VP. And the expected Linux on Azure capability sounds like it is still on the roadmap, too.
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[Screenshots] Telecom Regulator launches customer grievance portal
It seems that the people at Telecom Regulator of India's office are fed up with the customer care offered by mobile carriers. They understand your pain and prepared this website for you.
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