customer relationship management (crm)
437 Results
Sponsored White Papers, Webcasts & Resources
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The Real SaaS Manifesto
Check out this white paper to learn the true definition of Software-as-a-Service, and discover what you could be missing out on.
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Hollow words: United Airlines CEO talks up 'silver lining' of failure
More from the front lines of United Airlines' merger with Continental.
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CRM Idol 2012: Last Two Days To Take Your Shot
I'm not sure why I'm writing this because any small company in the CRM world or social tools world or anything that is customer facing world that hasn't heard of CRM Idol or taken advantage of it...
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Microsoft exec: Dynamics CRM, AX aims to feast Oracle, SAP switchers
Kirill Tatarinov, president of Microsoft's business solutions division, said "switching from Siebel is becoming very popular in large enterprise."
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CRM Idol 2012: The Candidacy Period Midway
For many years, influencers/analysts have heard the a clarion cry from small CRM companies: You guys only cover the big companies and never give us coverage You guys don't respond to us You...
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Lithium: On the path, running...
Lithium is becoming a major player, even beyond its size, and will become even more important as the days go on. Here's a look at the conference, the product and the company.
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CRM investments ramp due to social media and smart mobility
New forms of customer relationship management are moving to the forefront of enterprise capabilities as companies begin a new era of investment in the function, says new data. But are companies...
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SugarCRM: No sweet jokes, please, but it really is...
I continue to be impressed with SugarCRM, year after year, time after time.
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CRM Idol 2012: The Second Season is Here! Cue the Music.
Okay, I'm done teasing. Without further ado, welcome to CRM Idol 2012.  The submission period opens today. We are pumped and we are ready to roll this year. Without saying this to hype it...
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IBM: Clock runs out on massive Siebel implementation, enter SugarCRM
IBM is leaving Siebel behind for a new CRM system. One analyst argues that IBM's move is the sign of the times for on-premise enterprise software vendors.
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The Intention Economy
Finally a thoughtful, hype free book worth reading about digital marketing, the relationships we have with vendors and a vision for a better future where we have greater control of our personal data
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Inside a truly mobile startup (photos)
Needle is currently running its mobile contact center out of a large RV. Though the company will be returning to a normal office, it is showcasing how startups can set up shop almost anywhere.
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App synchs data between Constant Contact, CRM systems
Cazoomi's SyncApps cloud service keeps contact data and other relevant prospecting information synchronized between the marketing platform and popular cloud-delivered CRM applications.
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Microsoft teams up with Ariba on B2B ecommerce front
Redmond is bringing Microsoft Dynamics AX to the Ariba commerce cloud integration table, joining other major CRM and ERP online and hybrid providers, such as Salesforce.com, SAP and Oracle.
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SugarCRM raises $33 million, eyes broader footprint
SugarCRM said it will use the money to "continue its advancement into the enterprise market and to pursue strategic business opportunities."
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Announcing CRM Idol 2012, Watchlist 2013 and More
I’m realizing, as I get older and, of course, wiser (heh heh), that Twitter isn’t the best place to make announcements, though it isn’t bad either. I’m not getting the response I want...
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Contact centers: Why do we hate them so?
A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.
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Microsoft - Convergence at Last?
Microsoft has reached a turning point - and made the turn. They are launching their "dynamic businesses" strategy with a confidence that they haven't shown for several years and it suits them...
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Renewed confidence at Microsoft Convergence 2012
Microsoft is sounding confident as it continues to deliver on its Dynamics strategy. But making the transformation to cloud has not been so easy.
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Microsoft shows off Windows 8 business app 'concepts'
What would a Microsoft Dynamics app look like if it was a Metro-style Windows 8 deliverable? Like this.
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Microsoft Dynamics: What's on tap for 2012?
Microsoft is opening up about more of what's on its ERP and CRM roadmap for calendar 2012.
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