customer satisfaction
32 Results
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Netshelter CX Enclosure - Product Demonstration
With the Netshelter CX enclosure, you'll be able to set up a server nearly anywhere. It's the IT industry's first soundproofed, portable server environment. Check out this video to learn more.
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Apple tops customer satisfaction index once again
What is it about Apple that makes its customers more satisfied than those of other computer makers?
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Apple tops smartphone competitors in customer satisfaction
Apple continues to dominate in the smartphone market, especially thanks to customer satisfaction according to a new report.
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WP7 ahead of Android and right behind iOS in customer satisfaction survey
Microsoft's Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave...
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T-Mobile, AT&T drop in consumer satisfaction as Sprint and Verizon rise to the top
According to the latest American Consumer Satisfaction Index survey, Sprint and Verizon have tied for first in consumer satisfaction, topping rivals AT&T and T-Mobile.
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Customer satisfaction: We're not thrilled with wireless, telephone and TV carriers
Sprint wins and the rest of wireless carriers slip in customer satisfaction. U.S. consumers aren't glowing about their TV or telephone providers either.
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Apple tops customer satisfaction; Motorola, HTC No. 2; RIM hits bottom
J.D. Power detailed its smartphone customer satisfaction rankings and Apple remains top dog, but Motorola and HTC are nearly tied for the No. 2 spot.
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iPhone rules in smartphone customer satisfaction: shocking!
A recently released survey of new owners of smartphones by 5 manufacturers report that Apple continues to top the satisfaction list. The phones were purchased in the past 6 months.
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Apple dominates PC customer satisfaction, HP, Dell, Acer improve
Apple delivered its highest customer satisfaction score, according to the American Customer Satisfaction Index (ACSI). Windows PC makers also due to the success of Windows 7.
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Facebook bombs on customer satisfaction, says ACSI; On par with airlines
What does Facebook have in common with airlines, the IRS and cable companies? Dreadful customer satisfaction scores, according to the American Customer Satisfaction Index (ACSI).
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McKesson shows bringing testing tools on the road improves speed to market and customer satisfaction
This customer case-study focuses on McKesson and how HP’s project-based performance testing products helped applications perform in the field as intended throughout their lifecycle.
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Verizon FiOS, satellite pay TV providers beat cable companies in customer satisfaction poll
Cable companies have long been dogged with the reputation for poor customer service, and there are many, many examples of why this is so. Comcast is even rebranding its service as Xfinity to...
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It's official: Microsoft is out of the Vista doghouse
Microsoft has won back the customers it lost during the three years when it was best known for the unloved and much-mocked Windows Vista. In fact, new customer-satisfaction scores show Microsoft's...
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J.D. Power: T-Mobile ranks highest in customer satisfaction; smartphone users more demanding
T-Mobile ranks the highest in customer satisfaction for the wireless retail sales experience, according to a new study released by J.D. Power and Associates.
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YouGov: Microsoft outpaces Apple in customer satisfaction
It seems that Windows 7 gave Microsoft a much needed customer satisfaction boost.
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Apple leads smartphone customer satisfaction
Apple is the top smartphone dog in both consumer and business satisfaction, according to J.D. Power and Associates 2009 rankings. J.D. Power released a bevy of surveys gauging the satisfaction...
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PC makers make (small) progress closing Apple's customer satisfaction gap
Apple's customer satisfaction index rating slipped a bit in 2009, but PC makers such as Gateway and HP managed to improve their ratings, according to the University of Michigan's American Customer...
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Apple can't seriously be "very happy" with AT&T relationship
If you're Apple and you sell 5.2 million iPhones in the third quarter, then you're probably feeling just fine about that exclusive carrier agreement that you have with AT&T in the U.S. After...
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Survey: Microsoft customer satisfaction takes second quarter hit
Customer satisfaction for Microsoft's applications and operating systems took a hit in the second quarter, according to a report by VendorRate, an outfit that tracks vendor satisfaction. It's...
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Lawson Software: Positive first impressions
I'm currently attending Lawson Software's annual conference, called CUE 09, in San Diego. Since this is my first in-depth exposure to the company, I thought it appropriate to share a few...
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Piper Jaffray upgrades Amazon on customer satisfaction; Kindle, iPhone apps
Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning...
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