customer service
129 Results
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The Best Ways to Migrate Lotus Notes Applications to SharePoint and Office 365
Check out this white paper to learn more about migrating from Lotus Notes to SharePoint and Office 365.
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Hollow words: United Airlines CEO talks up 'silver lining' of failure
More from the front lines of United Airlines' merger with Continental.
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Lithium: On the path, running...
Lithium is becoming a major player, even beyond its size, and will become even more important as the days go on. Here's a look at the conference, the product and the company.
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Unstructured data: Challenge or asset?
Big Data is overwhelming most organizations; requiring new ways to operate to stay competitive; helping to serve customers better; and bringing new products to market faster.
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Is Facebook feedback defamation - or honest criticism of poor customer service?
Brands threatening to sue for defamation and deleting critical comments from Facebook do not improve their brand image or demonstrate transparency. So why threaten defamation over a negative...
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SOA to help federal agencies become more service oriented
Agencies pool their resources within the US Interior Department's Integrated Resource Management Applications (IRMA) data system.
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The Little Things that Serve: A New (Ongoing) Series
The beginning of a series on "The Little Things That Serve" - analysis of small customer service stories - good and bad by those who tell them. So businesses can learn. Please take the survey at...
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IT managers: Customer service trumps managing costs
A new survey about how U.S. businesses are prioritizing their customer interactions reveals that IT managers care a great deal about customer service.
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Microsoft offloads some speech-focused assets, employees to 24/7
Microsoft is splitting up the people and speech technology assets it acquired in 2007 with Tellme Networks, with some going to customer-service software maker 24/7.
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Mobile banking could be must-have option for consumers
Over twice as many consumers at the nation’s largest banks are using mobile banking more than are those at credit unions, according to a new report.
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4G phones mean more customer service calls, says J.D. Power
Verizon Wireless maintains top spot in customer service despite an influx of 4G calls.
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CRM Watchlist 2012 Winners - Customer Service Strikes Again
What we have so far: CRM Watchlist 2012 Pt 1A - The Big Guns CRM Watchlist 2012 1B - The Big Guns Again CRM Watchlist 2012 - The Winners List CRM Watchlist 2012 -Â Let the Reviews Roll: The...
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Social media replacing customer service channels at banks: report
If you're trying to get your bank's attention over a major issue (such as $5 ATM usage fees), social media might be a better way to do it these days. But there are risks, according to a new study.
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Apple Ignores iPhone 4S Audio Problem, Faces Backlash
iPhone 4S audio problem remains unaddressed on Apple's Support forum since its release; customers are furious.
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Easyjet prevents guide dog from flying: Twitter unleashed
One Twitter user's reach for help in the social media world highlighted a vast array of failures by one leading international airline.
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Apple customer service has a split personality
Apple seems to have two kinds of customer service. The public-facing one in the retail stores, and the corporate policy that accepts no blame and provides little help. Why?
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Wendy Lea: online, 'customer service is the new marketing'
Want to really converse with your customers? First find out what they're already saying about you, says Get Satisfaction CEO Wendy Lea.
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2011 CRM Forecast: A Look Back. How'd I Do, Vox Populi?
Well, well, well. How ‘bout this? We're at the point in the year that it's time to start looking at what was in 2011 as opposed to what is going to be? Sigh. Another year gone. Which of...
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Verizon, Sprint tops in wireless customer service, survey says
Verizon and Sprint topped AT&T and T-Mobile in phone-based customer service in the previous three months, according to a new study.
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Execs: Social media matters to customer service but...
Social media is crucial to customer care according to a CapGemini survey of executives, but enterprises aren't so sure who is responsible for actually responding to the masses.
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Why must Google insist on learning customer service lessons the hard way?
For being a company that launches innovative products intended to improve communications, Google still struggles to communicate effectively with its users sometimes.
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