e-service
2 Results
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Oracle Business Intelligence 11g for IT Managers
Tune into this podcast to learn more about Oracle Business Intelligence 11g for IT Managers.
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E-service: one size doesn't fit all
Companies are using Web self-service, e-mail, and chat to handle online customer service. But customer service channels aren't interchangeable, warns Adrian Mello.
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Return to sender: Use auto-answer with care
Automatic answers can often do more harm than good. But Adrian Mello suggests ways to fine-tune e-services so customers don't tune out.
Additional Results
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Insurance e-servicing visits grew 15% in 2007
Total e-servicing visits grew by 15 %, with the increase driven by a 20% increase in visits to policy management sections of the sites, indicating consumers’ growing comfort with completing...
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E-service: one size doesn't fit all
Companies are using Web self-service, e-mail, and chat to handle online customer service. But customer service channels aren't interchangeable, warns Adrian Mello.
-
Return to sender: Use auto-answer with care
Automatic answers can often do more harm than good. But Adrian Mello suggests ways to fine-tune e-services so customers don't tune out.
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Toolkit plugs security gap in e-services
Netegrity is first with toolkit for implementing the Oasis Group's proposed Security Assertion Markup Language standard.
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Pacific Internet to focus on e-services
New Pacific Internet (PacNet) president and CEO Tan Tong Hai will steer the company towards providing e-services to businesses in an attempt to reach profitability.
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QuickBooks: E-service killer app?
Companies pay $68.5 million to use Intuit's popular accounting application as a portal for e-services.
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HP puts vision into e-service effort
Hewlett-Packard says its e-services strategy will make it an Internet leader.
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