eugene lacey

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  • Mars attack! Is Silicon Valley losing its grip?

    As one successful Silicon Valley entrepreneur turns his focus to Mars landings, others try to recapture the bygone glory days. Will the new high tech leadership emerge from Asia?

    News items | December 5, 2002 2:00pm PST

  • Big three put squeeze on IT rivals

    At the Gartner Symposium in Cannes, experts predict the top three software and hardware vendors will make survival even more difficult for other competititors.

    News items | November 6, 2002 4:38pm PST

  • "Evil" of e-mail derails knowledge worker

    At the Gartner Symposium in Cannes, analyst Andy Kyte says that some IT technology such as e-mail is counterproductive and faster technology is a necessity.

    News items | November 5, 2002 3:36pm PST

  • Dell: Wait and see on tablet PCs

    Michael Dell doesn't expect a huge demand for tablet PCs but says his company will give customers what they want. He also blasted critics of his record on innovation.

    News items | November 4, 2002 5:32pm PST

  • It's time for CRM faint hearts to quit

    Tom Siebel stunned a CRM Conference audience by saying the market for CRM software is "not there." Recent Morgan Stanley research appears to agree with him.

    News items | September 17, 2002 1:57pm PDT

  • Euro dot-coms recover as Internet usage surges

    Dot-com companies are seeing growth again. ZDNet UK's Eugene Lacey muses on lessons learnt.

    News items | August 20, 2002 12:00am PDT

  • Lies, damned lies, and consultants

    As IBM snaps up PwC Consulting, Eugene Lacy says it's time to ask questions about the ethics of cozy relationships between technology vendors and "sister" consulting firms.

    News items | August 8, 2002 12:00am PDT

  • Gartner European CRM summit to focus on finding value

    Gartner's CRM conference in Paris this week will promote an eight step plan to ensure return on investment from relationship management IT projects. Gartner's main European customer relationship...

    News items | May 20, 2002 12:00am PDT

  • European CRM investments under the spotlight

    IDC predicts strong growth in European CRM spending - but says you must set measurable objectives to get return on investment. New research from the analyst group, IDC, predicts 20 percent...

    News items | May 14, 2002 12:00am PDT

  • Siebel CEO: Big shakeout coming in CRM

    At his company's user conference, Tom Siebel says the enterprise software market just had its worst quarter ever and expects many players to be voted out of the business.

    News items | April 12, 2002 12:00am PDT

  • Tom Siebel: Big shakeout coming in CRM

    At his company's user conference Tom Siebel says the enterprise software market just had its worst quarter ever and expects many of the players to drop out soon.

    News items | April 11, 2002 1:15pm PDT

  • CRM--It is about the technology

    CRM--more about people and business processes than technology? It may be fashionable to say so, but make no mistake: CRM is about the technology. Eugene Lacey explains why.

    News items | April 3, 2002 12:00am PST

  • Audi adds 'myAudi' personalized Web sites

    Audi is moving into top gear with customer relationship management; its myAudi Web sites will attempt to track 'key life events' of customers Car manufacturer Audi will later this year launch a...

    News items | March 6, 2002 12:00am PST

  • CRM gaining ground with smaller customers

    Customer relationship management (CRM) software vendors that have traditionally targeted larger firms are now seeking to bring their products within the range of smaller companies. The latest...

    News items | January 24, 2002 12:00am PST

  • Mandelson gives thumbs up to UK Web design

    Peter Mandelson, Minister Without Portfolio, had words of praise for British Web designers, as he delivered a pre-dinner speech to the Yell Web Awards at the British Academy of Film...

    News items | July 9, 1998 12:00am PDT

  • Blunkett talks money at BETT

    David Blunkett, British Secretary of State for Education and Employment, took great pains today to stress the extra funding that the government is investing in IT for schools. "We're...

    News items | January 14, 1998 12:00am PST

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