interactive voice response (ivr)
15 Results
Sponsored White Papers, Webcasts & Resources
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Improve the Performance of SAN Storage
Check out this white paper to learn how to improve and maintain the performance of your SAN by adding defragmentation tools into your computing. Keep reading to learn more.
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Microsoft offloads some speech-focused assets, employees to 24/7
Microsoft is splitting up the people and speech technology assets it acquired in 2007 with Tellme Networks, with some going to customer-service software maker 24/7.
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Microsoft making big speech bets with Windows 8, Bing
The Microsoft Tellme team is working with the Bing, Windows Phone, Kinect/Xbox, Azure and other Microsoft teams to add new speech-centric capabilities to Microsoft and third-party products in the...
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Avaya rolls out more Millennial friendly customer contact suite
Avaya launched a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking.
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RealPlayer haunted by 11 critical vulnerabilities
RealNetworks released an advisory to warn of the vulnerabilities, which could be exploited via rigged image and media files to launch remote code execution attacks.
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Open Source Softswitch Adds Skype
Here's an interesting teaser for you Skype aficionados. Later this month, the new release of FreeSWITCH, the first open source softswitch, will enable carriers and enterprise to integrate Skype...
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SwitchVox 4.0: A Lesson in How Voice 2.0 Can Transform the SMB
Digium introduced a new version of it's Asterisk-based, IP PBX, SwitchVox today. The new release is a great example of the kinds of features that Voice 2.0 makes avaqilable to even the smallest...
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Reengineering HR Solutions #2
Case #2 – HRMC’s Acclaim Continuing with the previous post, I ran into another vendor at the Human Resource Executive’s HR Technology Conference & Exposition (I hope Bill Kutik appreciates...
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Whispers from a ghost: Windows 7 and cloud computing
The key thing to understand about the power relationship involved when you deal with a supplier is that the extent to which the power shifts to the supplier as soon as you sign up is a joint...
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How good is Microsoft support?
So how good is Microsoft support? In my own experience, support calls to Microsoft have generally led to one of two answers: it can't be done, or, it can be done, but we have to buy some other...
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The one thing Asterisk has been missing
If you’re like most folk, setting up a PBX is something you’d rather avoid, especially when its an open source PBX that isn’t known for its easy configuration and installation. ISPBX aims to...
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An Open Source Class-Five Switch
Open source projects have revolutionized operating systems, web servers, web browsers, and so why not carrier switches? The FreeSwitch open source project released its Release Candidate 1 (RC1)...
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Here's the SECRET number for Comcast's National Support Desk: It's 1-888...
First of all, if you publish a "secret," is it still a "secret?" I mean, is Victoria's Secret a secret still? OK, enough o'that. Let me explain to you why we're going where we are. I once read...
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BlueNote Networks adds key voice functionalities to Session Suite
Enterprise interactive communications solutions provider BlueNote Networks is set to offer two new Web Services to its SessionSuite Web services offering. Available at the end of this month, the...
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Improve customer service--and cut costs
It's no secret that customer service is a critical part of doing business. With so much riding on satisfying customers, it's almost a corporate crime to ignore your call center. IT budgets are...
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Improve customer service--and cut costs
It's no secret that customer service is a critical part of doing business. With so much riding on satisfying customers, it's almost a corporate crime to ignore your call center. IT budgets are...
Additional Results
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Sapphire 2012: The Softer, Greater SAP...I Hope
Let me start this with a strange and seemingly incoherent (but truly more inchoate) statement. "If SAP marketed to the rest of the world, the way they produce conferences, they could arguably...
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Nuance launches in-car voice-activated platform
Nuance has launched 'Siri for cars' -- a new voice-activated in-car system --- that includes Nuance's trademark 'intelligent' natural language search technology.
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Sex Tech: IsAnyoneUp, UK ISP filter conspiracy theories, no porn for Coke
Hunter Moore investigated by FBI, UK porn filter conspiracy theories, Coca Cola vs. porn cybersquatters and Big Porn is sued for patent infringement.
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Apple's iCloud crash response only dents customer confidence
Apple's iCloud has recovered from a 90 minute email outage. The outage wasn't the primary concern: it was that Apple didn't tell anyone of the problem until after it had been fixed.
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Ten years of Windows malware and Microsoft's security response
They don't make malware like they used to. Literally. Back in 2002, Microsoft and its customers were forced to deal with an unprecedented outbreak of attacks on Windows that threatened the...
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