it operations
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Beyond Simple Total Cost of Ownership
Check out this white paper to learn how today's investments have moved past total cost of ownership.
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Outsourcers: Now is the time for the next step in productivity
Commentary - Slow job growth projections combined with an upcoming presidential election have made "outsourcing" a four-letter word in American business circles. The largest proponents of...
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Clarizen upgrades SaaS project management platform
In the latest version of its project management software, Clarizen gives managers more granular permissions and team members more control over their dashboards.
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Cognizant CEO allays growth worries, eyes 'SMAC stack' services
India's outsourcing firms have headroom for growth, says Cognizant's CEO. Can the company build successful services around social, mobile, analytics and cloud?
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Hurd: Oracle can't easily duplicated
Oracle President Mark Hurd promises increased investments in the Chinese market, dismisses IBM's recently launched expert integrated system, and explains why Oracle's strategies are difficult for...
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Navigating the BYOD wave - is your business protected?
A new environment of employee-owned devices now means that work gear is in the hands of everyone from the mailroom up to the C-suite.
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How to achieve ITSM success in your company
Not only can the right ITSM tool pay for itself in less than a year or two, it can drive down costs in other areas of your organization.
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Inside a truly mobile startup (photos)
Needle is currently running its mobile contact center out of a large RV. Though the company will be returning to a normal office, it is showcasing how startups can set up shop almost anywhere.
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Better to Print In-House or Outsource?
The lesson learned is that accurate forecasting of print needs, whether using in-house or outsourced resources, is critical to keeping costs low and efficiency high.
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Business, Social Business and Beyond...
There are lots of businesses. Only a few have successfully found a way to be great social businesses, too. Sadly, even fewer still know how to listen to the the process improvement suggestions of...
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Could You Be Outsourcing Too Much IT Work?
Smart IT leaders understand that successful outsourcing requires a balance of internal and external skills.
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Is your service SOA or cloud-ready? A 5-question litmus test
Ensuring the enterprise-worthiness of a service amidst the 'fog and friction' of development and design.
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IT workers bore brunt of offshoring over past decade: analysis
New study calculates close to 2 million IT jobs will have disappeared from North American and European companies by 2016. However, IT has regenerative capabilities.
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Contact centers: Why do we hate them so?
A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.
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End Users: Should We Put Them In Padded Cells?
What comes to mind when you hear "end user"? If you're like most of us, your mind has a conjured-up impression of a cosmically clueless person who actually gave you a hard time once, and the...
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Big Data's ground floor consulting opportunity
Big Data is in a golden age of horizontal opportunity, keeping the prerequisite of vertical market expertise at bay. This provides some early opportunities for tech services firms to gain...
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Serena Software uses 'orchestrated IT' to benefit DevOps
Serena reps boast the new technologies as "the market’s first Orchestrated IT solution that truly binds Dev and Ops together in the most efficient way possible."
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Cloud lurks behind today's outsourcing landscape
New survey of outsourcing lawyers across the globe finds growing interest in cloud as part of the formula.
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Purists, Pragmatists and others re: cloud
Does the cloud vs. on-premise dialogue have to be so polarized? Can't we see something other than stark one-way decisions? Here are some items two IT research analysts have come to terms with.
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Colosa debuts cloud and social-based BPMA Service
On the same day that Gartner Group issued a report noting that enterprises will eventually integrate more analystics, social and mobile technologies into their business processes, open source BPM...
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Project management for small businesses, the cloud way
LiquidPlanner focuses on predicting the impact of project plan adjustments and helping smaller companies manage and prioritize resources.
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