it service management
148 Results
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Virtualization: Beyond Servers
Virtualization helps you get the most out of your servers, but the same concept can be applied to other physical machines as well. Learn more about virtualization, and how it can be applied to...
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ITIL adoption: 5 steps that can help with success
Stephen provides five tips for aiding ITIL adoption in your organization.
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We need to talk about ITIL
ITIL bashing doesn't work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle.
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BMC Remedy OnDemand for the public sector
Federal, State and Local government IT departments have been given their marching orders to reform IT management by the Federal CIO. BMC and Dell are positioning themselves as being able to help...
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Top 10 IT Service Management challenges for 2012
2011 was a challenging year for Infrastructure & Ops professionals - and 2012 won't be any easier, blogs Stephen Mann.
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Design thinking: A new approach to fight complexity and failure
Design thinking offers an alternative to the rigidity of traditional project management and can help drive successful projects.
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How Many Kinds of Enterprise App Stores are There Today?
Don't be dismayed if you're a little fuzzy on what exactly constitutes an 'enterprise app store'. The market appears to be in a Rashomon-like state of disagreement, too. Despite what the...
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Former Akamai president denies Yahoo CEO gig rumors
Yahoo's CEO search continues as another potential candidate denies rumors.
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CA, BMC cut outlooks, Symantec on target
It's a mixed picture from enterprise software companies as CA and BMC said demand was sketchy. Symantec's outlook was on target.
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Cisco puts focus back on video with telepresence, conferencing integration
Cisco is trying to tie all of its video conferencing and telepresence products with an new enterprise video platform.
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New study yields eye-opening IT Service Management benefits
New data from Forrester and itSMF shows that ITIL has a positive impact on organizational productivity, service quality, IT's reputation with the business and operational costs. Glenn O'Donnell blogs.
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Giving back to the IT Service Management community
Stephen Mann wants you to give back to the ITSM community - and provides five tips for doing so.
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Harris, Sendmail and BMC team up on Trusted Enterprise Cloud
Harris Corporation, Sendmail, and BMC have teamed up to present a service that they're calling the "Trusted Enterprise Cloud." Their goal is to address the most commonly stated concerns about...
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Social? Cloud? What about mobile?
What does mobility mean in IT service management terms?
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Cloud market to hit $83 billion by 2016: will it still be measurable by then?
The cloud market is set to boom -- but will cloud services be as common as CDs?
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BMC acquires Aeroprise, bolsters mobile helpdesk efforts
BMC Software is acquiring Aeroprise, a partner that built the most widely adopted mobile application for Remedy IT service management software.
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BMC delivers strong Q4, ups outlook, teams with Red Hat
BMC Software reported strong fiscal fourth quarter results as the company's focus on managing data centers and cloud computing deployments paid off.
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7 important survival tips Amazon's orphaned 0.07 percent can teach us
Service Level Agreements won't save your butt when the technology's out to get you.
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Seven lessons to learn from Amazon's outage
After a harrowing four days, the remaining few customers still affected by Amazon's major outage are gradually coming back online. Here are seven key lessons to learn from this episode.
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Amazon's Web Services outage: End of cloud innocence?
Cloud computing is learning the harsh reality of resiliency as Amazon Web Services' outage has crossed its second day. Meanwhile, startups and a host of other AWS customers are in uncharted...
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End-to-end monitoring, through the datacenter to the cloud
Application and services monitoring needs to extend to anywhere the application or service goes. That means more than just technical hurdles to overcome.
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