itil
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ITIL
(Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services...
Dictionary
Definition: ITIL
(Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure.
In the late 1980s, the library was conceived by the Central Computer and Telecommunications Agency (CCTA) of the British government. Although ITIL services and training were popular in Europe, it took more than a decade before they were introduced to the U.S. private sector by a number of consulting firms such as Andersen Consulting, Ernst & Young, Hewlett-Packard (HP), Pink Elephant and Price Waterhouse Coopers. ITIL certification examinations are available through EXIN in the Netherlands.
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Additional Results
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ITIL adoption: 5 steps that can help with success
Stephen provides five tips for aiding ITIL adoption in your organization.
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We need to talk about ITIL
ITIL bashing doesn't work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle.
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Why ITIL Service Management benefits from SOA and Agile methodologies
Integrating service-oriented and Agile approaches with ITIL can help bring about positive and well-synced change management to the enterprise.
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ITIL 3 leads way in helping IT transform into mature business units
The "reset economy" has moved the business and operations maturity process of IT from "nice to have" to "must have," if costs are going to be cut without undermining operational integrity.
-
Like ITIL, but for managing greenhouse emissions
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