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21 Results
Sponsored White Papers, Webcasts & Resources
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Windows Defragmenter: Not Good Enough
Take a look at this white paper to learn which products you should be using to properly and safely defragment your enterprise hardware.
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Customer care--here, there, everywhere
Customer contact no longer begins and ends with the telephone. Discover how two companies are using multiple forms of Web-based communication--from self-service and e-mail to live chat, Web...
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Putting a lid on CRM costs with self-service
Self-help customer service technology from RightNow and eGain helps two companies cut down on processing costly e-mail and telephone inquiries and improve their overall levels of service.
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Business Engine powers project management at Siemens
Case study: A new project management system from Business Engine helps Siemens Building Technologies direct its strained resources and business efforts more efficiently.
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Service firm improves network management
Case study: Reliable networks require proactive management, and tools that optimize performance. Here's how one online solutions firm solved its problems with effective data center management.
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Server options--stay with Compaq or jump to Dell
With plans to upgrade Attachmate's Microsoft Exchange 5.5 to Exchange 2000, the company's IT department upgrades its servers, too. In the end, the hardware criteria will direct the decision.
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NetMeeting at core of videoconferencing
As its interest in videoconferencing rises, Attachmate is using Windows 2000 NetMeeting to save bandwidth and keep meetings running smoothly.
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Attachmate teams with Trend Micro for enterprise anti-virus
With an enterprise strategy that includes multiple layers of infrastructure protection, Attachmate uses products from McAfee and Trend Micro to stop viruses from wreaking havoc on corporate users.
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Multicast streams don't flood network
When a third-party, streaming media solution failed to solve Attachmate's marketing needs, the company's IT department used Microsoft Windows Media Services to give employees more timely access to...
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City saves with Linux, thin clients
Largo, Fla., says its choice of Linux servers and thin clients is saving the city at least $1 million a year, and that its IT staff is happily short on end-user support calls.
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Defend your WLAN
Wireless LAN technology can't promise ironclad security. You need a third-party product that takes aim at WLAN's weaknesses.
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AAA Missouri site rides on IBM servers
When AAA Missouri chose an e-commerce application for its claims processing functions, it knew it also had to be prepared to serve a heavy volume of traffic. Read how it beefed up its back end to...
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E-commerce application forces motor club to rethink its network
When AAA Missouri embarked upon an ambitious new e-commerce initiative, it also had to rework its network infrastructure between branch offices. Read how the insurance affiliate is boosting...
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Java drives AAA Missouri's site
When AAA Missouri began developing an e-commerce strategy for processing customer claims online, its IT programmers went back to school to learn Java--and found ways to improve other areas of the...
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Automobile association goes with the flow
AAA Missouri realized that selling auto insurance over the Web was the wave of the future. Read how this insurance affiliate followed an e-commerce strategy that resulted in processing customer...
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AAA Missouri thumbs its nose at Web hosting
AAA Missouri had to rethink its Web site outsourcing policy when it embarked upon an ambitious new e-commerce initiative. Read how the insurance affiliate is saving thousands by hosting its own...
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Store chain is sold on Linux
Boscov's Department Stores, the largest family-owned department store chain in the country with $1 billion in annual sales, began experiencing unexpectedly high costs associated with ongoing...
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Biometrics locks down PCs
The City of Glendale, nestled at the foot of the Verdugo Mountains in Los Angeles County, is anything but futuristic. The third-largest city in L.A. County is locally recognized for its history,...
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Case study: CheckPoint firewall shields city's systems
City records are no less of a target for hackers than business information. That's why the City of Glendale, with about 2,000 employees in 16 divisions, is beefing up its Internet security and...
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Case study: City ready to hit the road with biometric notebooks
When the City of Glendale, California, replaced password protection on more than 300 PCs with fingerprint recognition, it got great feedback from city employees. The IT department believed it had...
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Case study: City seeks wireless LAN technology
Police, fire, and building inspection workers are among the City of Glendale employees who will soon benefit from wireless LAN technology, which will give them access to city resources while out...
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