mark street

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Sponsored White Papers, Webcasts & Resources

  • Workforce Visibility

    Take a look at this white paper to learn more about using Business Intelligence and CRM-like tools to get a better understanding of your employees.

  • Siebel to launch more industry-specific CRM versions

    The latest CRM suites will be tailored for specific industries, despite worries that specialisation might make them less widely useful. Siebel is to launch additional versions of its Siebel 7...

    News items | December 18, 2001 12:00am PST

  • Survey: IT on target, but not on time

    IT staff miss deadlines but produce accurate work, say their managers in a worldwide poll of IT directors.

    News items | November 26, 2001 12:00am PST

  • Survey: UK firms don't check ROI on Web investments

    A third of firms are failing to measure the return on investment (ROI) of their Web developments, fueling fears of wasted IT spending. Despite growing boardroom pressure on IT departments to...

    News items | October 29, 2001 12:00am PST

  • IT faces extinction

    As conflict grows between IT and business managers, IT departments must learn to adapt, says the IT Services Management Forum Technology think-tank the IT Services Management Forum warns that...

    News items | September 24, 2001 12:00am PDT

  • Study: UK companies see low return on CRM investment

    Poor management and bad use of IT support blights call centres already hit by high staff turnover rates. Companies are seeing low return on investment from customer relationship management (CRM)...

    News items | September 4, 2001 12:00am PDT

  • MS server patches come at a price

    Microsoft has launched a brace of new, downloadable tools designed to reduce IIS vulnerabilities, but analysts expect a trade-off in performance.

    News items | August 31, 2001 12:00am PDT

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