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  • Report details CRM trends

    Amid an improving economic environment and the resulting resurgence in CRM spending, a sound, future-looking CRM application and technology strategy (tied to a CRM business plan) is a prerequisite...

    News items | April 26, 2004 4:23pm PDT

  • Banking on IT: Compliance, Commitment, and Credibility

    The cost of system downtime adversely affects productivity, delivery schedules, commitments, and credibility. Downtime is always a negative; sometimes it is even a business killer. The recent...

    News items | October 14, 2003 12:00am PDT

  • Return on value: Communicating IT organization value

    The value of IT effectiveness must be created, captured, and communicated to senior management. Otherwise, the perception will be that the business spends a disproportionate share of money with...

    News items | September 25, 2000 12:00am PDT

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