phil fersht
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About Phil Fersht
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Phil Fersht, a former ZDNet blogger, is an acknowledged and well-recognized industry analyst and advisor across Business Process Outsourcing (BPO) and IT services worldwide, having lived and worked extensively in Europe, North America and Asia as an advisor, consultant and industry analyst in Business Process Outsourcing and offshoring (F&A, Procurement and HR), IT outsourcing and offshoring management services for 13 years. During this time, Fersht has served as an advisor on over 40 outsourcing engagements and has a vast network of senior executives within both supplier and buy-side organizations.
Phil has previously served as a senior executive for Deloitte Consulting
Disclosure
Phil Fersht
Biography
Phil Fersht
Phil has previously served as a senior executive for Deloitte Consulting
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What’s your state of outsourcing in 2011? Your views are critical - and could score an iPad 2
Whether you are a customer, vendor, or advisor of IT outsourcing services, YOUR opinion is critical for our new study we're conducting with our professorial friends at the Outsourcing Unit of the...
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Egypt's crisis: where social media threatens global outsourcing
When the first response of the government, in times of political crisis, is to shut down the Web, this has a massive impact on the nation's global sourcing infrastructure to support global...
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Will India’s desire for short-term profit trump the need to re-invest beyond the current market spike?
You won't see a CEO being removed after achieving a double-digit growth rate too often, but that's just what happened, when Wipro's co-chiefs Suresh Vaswani and Girish Paranjpe stepped down last week
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Cloud Business Services - are they really the Future of Work?
Leading analyst firm, Horses for Sources, has launched a groundbreaking study, in collaboration with the London School of Economics, to gain real insight into how businesses plan to adopt "Cloud...
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"MSN, is anybody out there?"
What is giving me a major headache is the amount of vendors now relying purely on web-based support for all aspects of their product...
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2009 - the year of papering over cracks
Like everything else in this world, we always wait until its too late before taking drastic action, and 2009 epitomized this reactionary mindset that dominates so much of our society.
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2010 Predictions for the Outsourcing Industry
"There is not one living being that can accurately predict the outcome of this crisis, all we can do is continue the dialog and the answers will slowly unravel". Here are 2010 Predictions for the...
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The art of blog: credibility is in the eye of the beholder
While, in the past, analysts and journalists ruled the roost when delivering controversial and impactful information to the world, the new crowd of industry bloggers are taking their share of the...
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Derail the Healthcare gravy-train: introduce competitive multi-sourcing
Working in the sourcing industry forces you to cut quickly through complex issues to find sensible solutions, and healthcare doesn't seem a whole lot different - despite the sheer scale of the...
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Facebook: the twenty-to-one rule
I just read yet another media article, this time in the WSJ, on the downsides of using social media tools such as Facebook. While the theme of this article is spot-on, it's merely journalistic...
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When Consultancies Feel the Pain of Recession
Phil Fersht, an AMR analyst and blogger, wrote yesterday about the bad year that major outsourcing consultancy TPI is having. He went further and checked with other consultancies about how they...
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Who said outsourcing was a security risk?
Telephone wires, India
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Outsourcing in this recession: will it increase?
Are businesses going to shift more work to outsourcers, or will they hold back to avoid business disruption, or moving jobs offshore? If you are involved in your organization's decisions to...
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The flat of the curve: are we scared of innovation?
Are our businesses are scared of innovation - of challenging the talent of their executives to embrace technology and global delivery models, and work more closely with their suppliers and...
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SaaS: Outsourcing out-of-control?
SaaS is effectively the same as outsourcing - you're handing control over business processes to a third-party service provider. However, while SaaS delivery shares many similarities with...
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Time to put banking executives on trial?
As the sheer magnitude of the unfettered lending and borrowing that has taken place over the last few years continues to unfold, I am hearing more and more calls to put banking and government...
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Is the call center finally coming onshore?
Protectionist sentiment is swelling. The Buy America provisions in the stimulus bill are symbolic of the increasing resentment towards jobs and work going overseas. I have already seen this...
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Think before you fire: The cost of replacing IT talent
There’s currently a certain sense of déjà -vu within the IT community, as companies look at shaving even more cost out of a function that has been battered since the 2001 dot-com bust. However,...
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Forget 2006, let's go back to '96
Like many of you, I have been waking up in the middle of the night wondering what's going on with the global economies and how the world will look in a few months when we adjust to the new...
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What goes around comes around
This credit-crisis-fueled recession is testing us far more deeply than merely everyone shaving a few costs while we ride this sucker out.
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