product marketing
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Netshelter CX Enclosure - Product Demonstration
With the Netshelter CX enclosure, you'll be able to set up a server nearly anywhere. It's the IT industry's first soundproofed, portable server environment. Check out this video to learn more.
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2012 - The year the contact center dies
This year we’ll see smart devices start to replace the call center as the primary interaction channel.
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Product design firm Quirky shows us 3D printing at work
Quirky shows us how it uses crowd sourcing, 3D printing, and a team of experts to bring new products to life every week.
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Engagement Defined: Scott Rogers Speaks
Sometimes clarity trumps everything. Â I remember back in the days when we were defining what I called then CRM 2.0, later, thanks to Brent Leary's convincing discussions, Social CRM and, very...
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Mobile banking could be must-have option for consumers
Over twice as many consumers at the nation’s largest banks are using mobile banking more than are those at credit unions, according to a new report.
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Salesforce.com unveils Desk.com mobile, social customer service
Desk.com is a new, online social help desk platform that integrates social networks with email, phone and web on a single desktop agent.
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Apple hires retail chief in one interesting experiment
John Browett doesn't have a lot of fixing up to do with Apple's retail stores. On the flip side, he could be the one that botches a well-oiled machine.
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CRM Watchlist 2012 Winners - Customer Service Strikes Again
What we have so far: CRM Watchlist 2012 Pt 1A - The Big Guns CRM Watchlist 2012 1B - The Big Guns Again CRM Watchlist 2012 - The Winners List CRM Watchlist 2012 -Â Let the Reviews Roll: The...
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Cloud platform supports product development activities
OneDesk collects feedback and ideas from internal sources and social media; a new API allows it to integrate with apps from NetSuite, Oracle, SAP and Salesforce.com.
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Social media replacing customer service channels at banks: report
If you're trying to get your bank's attention over a major issue (such as $5 ATM usage fees), social media might be a better way to do it these days. But there are risks, according to a new study.
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Intel wins prize for product design innovations
As it continues to gain market share and brand power, the world's largest chip-maker gets a nod for its scientific method for balancing markets, features and time dynamics.
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Easyjet prevents guide dog from flying: Twitter unleashed
One Twitter user's reach for help in the social media world highlighted a vast array of failures by one leading international airline.
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Holding a single version of the conversation
Big brand companies today have to invest in infrastructure that enables them to deal with customer contacts across multiple touch points. Has Oracle bought RightNow to fulfil that need?
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Oracle acquires RightNow for $1.5 billion, aims turrets at Salesforce.com
Oracle is jumping into the cloud customer service game via its acquisition of RightNow. The deal is aimed at the heart of Salesforce.com.
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Humanizing technology: The 100-year legacy of Steve Jobs
A century from now, what kind of legacy will Steve Jobs have? It won't be about business or marketing, but how he humanized tech.
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Apple iPhone 5's 'Assistant' feature: Making voice command cool?
Apple is reportedly prepping a voice system dubbed Assistant in the iPhone 5. Can Apple make voice recognition cool?
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Apple tops customer satisfaction index once again
What is it about Apple that makes its customers more satisfied than those of other computer makers?
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Verizon, Sprint tops in wireless customer service, survey says
Verizon and Sprint topped AT&T and T-Mobile in phone-based customer service in the previous three months, according to a new study.
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Buying +1s to be popular could have opposite effect
The only thing worse than selling clicks on +1 buttons is buying them.
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Why must Google insist on learning customer service lessons the hard way?
For being a company that launches innovative products intended to improve communications, Google still struggles to communicate effectively with its users sometimes.
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WP7 ahead of Android and right behind iOS in customer satisfaction survey
Microsoft's Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave...
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