rightnow technologies
31 Results
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Automating Infrastructure and Operations Management with VMware
With VMware, virtualization tools come with a management system built in. Check out this webcast to learn more.
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Apprenda platform aims to keep developers focused on productivity
Apprenda's new "plug-and-play" PaaS stack is designed to keep developers focused on apps, not IT.
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Yammer gets more social with new Ticker, Pages, Files features
Yammer spruces up and gets more social with a news ticker and collaborative editing tools.
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Holding a single version of the conversation
Big brand companies today have to invest in infrastructure that enables them to deal with customer contacts across multiple touch points. Has Oracle bought RightNow to fulfil that need?
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Oracle buys RightNow, sends memo to Salesforce.com
Did Oracle buy RightNow to show Salesforce.com who really is the Silicon Valley big dog?
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Oracle, Endeca and RightNow
Oracle's recent acquisitions may be for two different reasons. Which deal was done to fill a product line hole and which was to acquire an install base?
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RightNow buy opens Oracle's SaaS gambit
Oracle has made clear today that its Public Cloud will be populated with acquisitions of the SaaS industry's old guard, clarifying the true battle lines against cloud rival Salesforce.com
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Oracle acquires RightNow for $1.5 billion, aims turrets at Salesforce.com
Oracle is jumping into the cloud customer service game via its acquisition of RightNow. The deal is aimed at the heart of Salesforce.com.
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Tech earnings roundup: BMC's third quarter tops estimates
BMC's third quarter results were better than expected. RightNow and Silicon Graphics also reported.
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Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to...
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RightNow spurns Oracle for NetSuite
Oracle was the loser when SaaS stalwart RightNow decided to move its financials to NetSuite OneWorld. Oracle lost the deal, says RightNow's CEO, because it couldn't be trusted on pricing.
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RightNow ups outlook, names new operating chief
RightNow Technologies, an on-demand CRM software player, raised its third quarter outlook and named Wayne Huyard as chief operating officer.
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Sigh. CRM is NOT Dead, OK?
I like RightNow. I really do. I think that their CX applications and platform are genuinely very good. I think they are an innovative company that has chutzpah. Their release of the Cloud Services...
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RightNow launches mobile service
RightNow, an on-demand helpdesk service provider, said its mobile service, RightNow Mobile, is generally available.
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RightNow: Analyzing the 'Cloud Services Agreement'
Cloud-based CRM vendor, RightNow, recently released new service that are not revolutionary but do challenge other vendors to simplify pricing / licensing terms and conditions.
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RightNow's New Customer Service Agreement Genuinely Important
Once in awhile there is something that isn't only important coming out of the vendor community but actually kind of refreshing. Given my right-brained proclivities, I didn't think it would come...
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RightNow shifts the needle on enterprise value
RightNow has plugged a gaping hole in the myth that SaaS is necessarily better that on-premise. In an announcement that is bound to have industry wide repercussions, it has announced what it...
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RightNow promises an end to SaaS shelfware
SaaS CRM vendor RightNow today launched a new customer contract proposition that, to me, should always have been on the table from every reputable SaaS vendor. It gives customers a bit more of a...
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CRM 2010 Watchlist - Part IIA
Okay, you saw what I think about the Four Bad Boys of CRM the other day. Â Now onto the next not-really-a-tier tier. Â You'll note that this year, I'm changing the way I do my ZDNet blog posting...
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RightNow Right Now is Right On
The RightNow User Conference was a significant transformation point for the company - for the better for the most part. I'm looking at the products which indicate smart short term value and the...
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RightNow Technologies CIO talks datacenters, ERP and Windows 7
While attending Gartner Symposium/ITxpo 2009, I spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and...
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