service level management
40 Results
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Simplified Management in the Real World with VMware vCenter Operations
With so much of your network becoming virtual, it can be difficult to visualize and manage things. Check out this webcast to learn more about simplified management in a virtualized world.
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How to achieve ITSM success in your company
Not only can the right ITSM tool pay for itself in less than a year or two, it can drive down costs in other areas of your organization.
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Serena Software uses 'orchestrated IT' to benefit DevOps
Serena reps boast the new technologies as "the market’s first Orchestrated IT solution that truly binds Dev and Ops together in the most efficient way possible."
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Is uptime the wrong metric for cloud service-level agreements?
Zapthink's Jason Bloomberg argues that cloud, in its various contexts, requires a new breed of SLAs.
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ITIL adoption: 5 steps that can help with success
Stephen provides five tips for aiding ITIL adoption in your organization.
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Cisco puts focus back on video with telepresence, conferencing integration
Cisco is trying to tie all of its video conferencing and telepresence products with an new enterprise video platform.
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New study yields eye-opening IT Service Management benefits
New data from Forrester and itSMF shows that ITIL has a positive impact on organizational productivity, service quality, IT's reputation with the business and operational costs. Glenn O'Donnell blogs.
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Giving back to the IT Service Management community
Stephen Mann wants you to give back to the ITSM community - and provides five tips for doing so.
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Cloud market to hit $83 billion by 2016: will it still be measurable by then?
The cloud market is set to boom -- but will cloud services be as common as CDs?
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7 important survival tips Amazon's orphaned 0.07 percent can teach us
Service Level Agreements won't save your butt when the technology's out to get you.
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Seven lessons to learn from Amazon's outage
After a harrowing four days, the remaining few customers still affected by Amazon's major outage are gradually coming back online. Here are seven key lessons to learn from this episode.
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Amazon's Web Services outage: End of cloud innocence?
Cloud computing is learning the harsh reality of resiliency as Amazon Web Services' outage has crossed its second day. Meanwhile, startups and a host of other AWS customers are in uncharted...
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Cloud computing (still) needs a bill of rights
The cloud industry badly needs a common code of practice so that buyers know what exactly they ought to expect from a provider, right from the outset. Arriving at a consensus won't happen...
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Google Apps makes a new promise: No downtime
Anyone buying into a Web-based service knows about the SLA - the service level agreement. That's where the Web company makes a promise about uptime, the amount of time that the service will be up...
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The real meaning of the service level agreement
I believe that outsourcing It is almost always wrong - but it has its uses if you want someone else to take the hit for forcing IT management change.
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Policy and the cloud
Cloud users shouldn't just worry about security. SLAs should cover performance, availability, privacy, cost and many other criteria. In an ideal world, those service levels should be...
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CA buys Oblicore; Eyes cloud service levels
CA will acquire Oblicore, which provides service level management software.
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The democratization of IT
Web 2.0 was a grassroots revolution, not consumerization but democratization. That is the trend that is now transforming IT - even IT service management, as Service-now.com demonstrates.
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TIBCO takes PaaS plus integration capabilities to global enterprises via their choice of clouds
Combining platform as a service (PaaS) with a built-in ability to integrate and manage hybrid cloud deployments, TIBCO Software today threw its hat in the cloud computing ring by taking its...
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The race to 99.999 percent uptime: 3Tera ups the cloud SLA ante
Those cloud computing service level agreements are getting better all the time and that's good news for enterprise customers. 3Tera, which offers cloud software and services, unveiled a 99.999...
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RightNow puts its money where its mouth is
Vinnie is going to love this. RightNow made the following announcement: RightNow Technologies today bolstered its world-class software-as-a-service (SaaS) capabilities with a money-back...
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