services & support

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  • Intel's Live Large vision for mobile phones

    The Carry Small Live Large plan focuses on sensors and is one of the company's "four or five big bets" for upcoming tech trends. (From ZDNet Australia) • IDF: Intel trots out wireless...

    News items | April 2, 2008 3:28pm PDT

  • Dell overhauls support services

    The company will introduce two services aimed at improving local support for enterprise customers by improving turnaround times.

    News items | February 19, 2008 5:29am PST

  • Software-licensing costs predicted to fall

    Gartner says vendors' profit margins will drop as SaaS, open source, and outsourcing give buyers more bargaining power.

    News items | November 19, 2007 4:58am PST

  • Accenture's king of blue-sky thinking

    Research director Martin Illsley discusses how utilities could use Flickr and how software development should be like home building.

    News items | October 30, 2007 1:28pm PDT

  • Microsoft plans medical-record service

    HealthVault is just getting off the ground: Will consumers trust the company with private info?

    News items | October 4, 2007 7:00am PDT

  • Indian IT firms should seek big acquisitions, Gartner says

    If Indian companies want to join the world's top IT services companies, they must make sizable acquisitions, the analyst group says.

    News items | September 27, 2007 5:59am PDT

  • Survey finds increasing uncertainty over offshoring

    Despite lack of evidence that offshore outsourcing is taking jobs out of Europe, IT workers polled by Silicon.com take another view.

    News items | August 22, 2007 5:55am PDT

  • Reuters inks $1 billion IT outsourcing deal

    Company CIO David Lister says deal with Fujitsu Services will see annualized savings "in the region of 25 percent."

    News items | August 17, 2007 8:20am PDT

  • Customer satisfaction down among PC buyers

    Both Apple and Dell lose ground with customers who wish for better product reliability and customer service, according to a new study.

    News items | August 13, 2007 9:00pm PDT

  • IBM initiative shoots for the middle

    Big Blue sets out to court medium-size businesses with its WebSphere software and Global Services offerings, which it generally reserves for larger businesses.

    News items | June 25, 2003 7:59am PDT

  • Disaster industry finds silver lining

    Though war in Iraq and the SARS outbreak didn't produce the spike in business that disaster recovery companies might have expected, the future looks brighter.

    News items | May 1, 2003 5:06pm PDT

  • U.S. firms move IT overseas

    Hewlett-Packard is the latest U.S.-based information technology services company to look for offshore help--and to try and stem overseas competition.

    News items | December 11, 2002 4:00am PST

  • Trouble in HP's post-merger paradise

    Although thousands of hours and millions of dollars have gone into blending two competitors into one colossus, philosophical and cultural disputes do emerge.

    News items | August 1, 2002 11:25am PDT

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