social crm

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  • Social CRM at a Crossroads? Guest Post #1 by Graham Hill

    Note from me: I've known Graham Hill for over 10 years - and I'm glad I do. He is brilliant, an iconoclast, a man of extremely strong convictions and opinions, someone who can show no mercy when...

    Blog posts | March 7, 2011 6:41am PST

  • Social CRM and enterprise business

    Social business has important implications for the enterprise. This post contains an important video that explains why.

    Blog posts | February 15, 2010 7:15am PST

  • Social CRM: Ground zero for Enterprise 2.0 in 2010

    There's been some debate recently on whether Social CRM is part of the broader Enterprise 2.0 story. I try to answer the question and explore some of the latest thinking on social business and how...

    Blog posts | February 3, 2010 9:14am PST

  • Rationalizing the E2.0, SCRM, social business discussion

    Long and dense post warning In my continuing angst over Enterprise 2.0, I drifted into some of the Social CRM material in an effort to try rationalize how these major themes come together in...

    Blog posts | January 13, 2010 5:45am PST

  • Time to Put A Stake in The Ground on Social CRM

    The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader...

    Blog posts | July 6, 2009 1:00am PDT

  • Is Twitter Social CRM? Nope.

    Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.  Jeremiah did it in his wildly popular Web...

    Blog posts | March 23, 2009 1:02pm PDT

  • Oracle CRM - Innovation Free or Innovative?

    "Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog...

    Blog posts | February 25, 2009 11:53am PST

  • Social CRM: Interview with Oracle SVP Anthony Lye [podcast]

    Oracle's Social CRM product combines social networking and Web 2.0 sensibilities inside a traditional enterprise software wrapper. To learn more, I interviewed Anthony Lye, Oracle's Senior Vice...

    Blog posts | October 14, 2008 8:06am PDT

  • Oracle innovates with Social CRM

    Oracle's innovative Social CRM product joins social networking with true enterprise features such as reliability, security management, and scalability. Given the different skill sets and...

    Blog posts | September 24, 2008 1:45pm PDT

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