software. customer service

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  • Developers expect SaaS boom

    More than half of developers worldwide expect to work on internet-hosted apps during 2009, according to a new survey.

    News items | January 13, 2009 8:40am PST

  • Why are you managing your own power plant?

    Companies should question if they really need to build and manage each IT project themselves, particularly if it offers little or no competitive advantage says Jim Frome of SPS Commerce.

    News items | December 8, 2008 11:57am PST

  • What SaaS can teach us about customer service

    In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here's how to do it says Archie Black, President and CEO of SPS...

    News items | August 20, 2008 11:39am PDT

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