TPG error leaks customer emails

TPG error leaks customer emails

Summary: Internet service provider TPG has accidentally revealed the email addresses of hundreds of its business customers in a billing email sent out today.

TOPICS: Security, Telcos, TPG

in brief Internet service provider TPG has accidentally revealed the email addresses of hundreds of its business customers in a billing email sent out today.


The email sent out to customers (addresses have been blurred).(Credit: Suzanne Tindal/ZDNet Australia)

Customers affected by the error passed on the email to ZDNet Australia earlier today, expressing concern over the breach of privacy.

The email sighted by ZDNet Australia appears to have been sent out to around 500 addresses advising customers that their bill was ready for viewing. The message contained the email addresses of what looks to be many of TPG's business customers in the "To" field.

TPG declined to comment to ZDNet Australia on the error.

Topics: Security, Telcos, TPG


Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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  • Underhanded 'mistake'. I don't know but now I have an idea of how they can offer internet so cheap. That and their apparent lack of staff.
  • Lots of people don't know about BCC (blind carbon copy) - I get emails from them everyday. For an ISP to be amongst them doesn't surprise me a lot. Is it really a breach of privacy though? The information revealed is that a particular person is a customer of a particular business. If that's a breach of privacy, then so is a telephone book.
  • Talk about a slow news day.
  • A telephone book publishes details with your consent, (You can opt out of a telephone book or choose a silent number...) where as this is a blatant breach of privacy by informing all and sundry who else is a user of their services and the details of said user.. This would present an unpermissable opportunity for any business to boost their marketing list considerably by including the detail above or for the dreaded spam lists that we are all plagued with.

    It's an intolerable breach of trust given the basic skill sets needed to avoid such a happening...
  • @meski RE your comment that
    "Lots of people don't know about BCC (blind carbon copy)"

    If one doesn't know what BCC is, then they shouldn't be sending out customer emails on behalf of the company. Not in 2010. I agree with Warragul: unacceptable n00b action.
  • I have one slight problem with your analogy "Warragul". For a silent number you have to pay a fee. So you pay for privacy it isn't granted automatically. What does this have to do with TPG, not much I just hate the fact that Telstra get to extract money for privacy and they have a monopoly to do it.
  • TPG a rip offs, tpg offer adsl2+,if you signed up for there adsl2+ speeds an have problems ,tpg keep you in there contract as long as they can to get as much money out of you before you realize that there lying to you about telstra will fix the problem, took me 2 months to realize they are scamming money out of me and telling me there is no eta time when telstra will fixed the line fault. tpg is based in Philippines aswell as there call centre.
  • Yes, they screwed up!! But, a couple of things: TPG is an Australian company based in Ryde. I used to deal with them from around early 1990s. I DO have an issue with their call centre, but, I also know how to persevere, communicate my issue, and get a resolution (this is what we have to do these days, everywhere!). I have an ADSL2+ with i/p phone. The only issue I have ever had is TELSTRA. If your internet mucks up, especially after rain, then you have a TELSTRA problem - basically, your copper wire is old and exposed. For instance, if they say TELSTRA is at fault, hassle TELSTRA! Don't leave it up to someone else, and maybe, just maybe, you may find some info on this sight that may help you get closer to the problem.

    I though ZDNet was a place where serious, intelligent people posted issues and resolutions and other intelligent conversation regarding issues that are probably more serious. There are other forums for whinging.

    I have been working with technology since 1982, am an Electronics Engineer, pretty competent at most areas, software, management, I have grown with the computer industry since before there was even a recognisable IT qualification in Ausstralia, so basically, I understand what goes on.
    theo mitsios