True confessions of a former iPhone developer

True confessions of a former iPhone developer

Summary: As of last Wednesday, I am officially no longer an iPhone developer -- which frees me up to tell you about my sordid experiences as an iPhone developer.

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TOPICS: Apple, Apps, Smartphones, SMBs
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The bad

Right after Apple accepted the products into the App Store, it got a lot less fun.

I was hoping for a simple, enjoyable experiment. Coding can be quite fulfilling, and building a few simple apps -- while not particularly challenging -- could have made for a pleasant experience. But no.

At the time, Apple allowed anyone to comment in the App Store about an app -- even if the person posting the comments hadn't purchased or downloaded the app. This was early in the App Store's life. There were less than 15,000 apps total.

Even so, some fanboys (and possibly other developers) decided that my simple, pinpoint applications were horrible affronts to iPhone users everywhere. They started down-voting the apps and leaving highly abusive comments.

What started as fun quickly turned ugly. My wife (who wrote all the ad copy) and I quickly lost a taste for the game.

Apple eventually only permitted users who'd bought the apps to comment on the apps. But even though they added this restriction, Apple didn't initially reset the review ratings or remove the nastiness. It took quite some time for those abusive comments to fall off the system.

I knew that customers were happy. First, most of my apps would eventually wind up with 4+-star reviews. We got emails like the one that requested DaysTo Retirement. And there were a lot of pleasant comments posted -- once you had to buy the app to comment.

The ugly

And then the scammers got into the game.

You need to understand that my apps were silly. They weren't particularly important and -- as I'll show on the next page -- they're not the biggest moneymakers in the world. Even so, there were people out there willing to clone them.

And I'm not talking about just the concept. After all, a countdown is a countdown is a countdown. Sure, mine were the first on the App Store with a cute picture on the display, but my apps were not exactly the pinnacle of innovation.

But then, after enduring Apple's vaunted evaluation process, after seeing how the company claimed it would turn down anything that wasn't suitable for Apple customers' delicate little hands or even more delicate sensibilities, Apple let a total ripoff of at least one of my apps sit in the App Store.

This developer didn't just copy the concept. These bastards copied our product copy. Word for word, the description my wife wrote with great care, they just stole. Here's what we wrote. Note the date:

2012-08-17-daystodescription

I'm not pissed because my silly little product was ripped off. I'm pissed because this scammer hurt my wife's feelings. She was really upset the day we found this thing. Here's what the scammer wrote. The only difference was the creep couldn't be bothered to insert line breaks.

2012-08-17-daystoclone

So I contacted Apple and asked for the infringing app to be removed -- or at least require the description to be changed. I contacted Apple's legal group. I contacted Developer Support. Remember those eight support incidents I was supposedly provided as part of my $396 dollars worth of developer program fees?

No answer. Not from developer support. Not from Apple legal. Just dead silence.

So much for Apple's holier-than-thou approach to app management. That counterfeit app is still on the app store to this day. In fact, there's an entire array of Days To Christmas clone apps on the app store.

2012-08-17-daystocloneset

Frankly, Apple may claim it has more than 500,000 apps on the App Store, but the vast majority are garbage -- counterfeits, clones, and other trash Apple doesn't seem to be willing to lift a finger to clean up.

In fact, here's my estimate. Given the 16 or so clones of my one DaysTo Christmas app, I'd guess that for every "real" app, there are something like 10-20 bad clones. Apple's 500,000 apps claim? My guess is there are probably less than 30,000 apps of anything resembling quality.

Is this the post-PC world you folks really want?

Go on to the next page. That's the money page.

Topics: Apple, Apps, Smartphones, SMBs

About

David Gewirtz, Distinguished Lecturer at CBS Interactive, is an author, U.S. policy advisor, and computer scientist. He is featured in the History Channel special The President's Book of Secrets and is a member of the National Press Club.

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Talkback

99 comments
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  • Did you actually write 40 Apps, or just write one app.

    And change the graphics o it to suit a different "X". This whole "Days till "X"", would seem to get silly after a short while, ad Many probably saw your listings, and thought "tacky"
    Troll Hunter J
    • 40 apps... sort of

      Each is a separate app, meaning a separate bundle of resources uploaded to the App Store. In reality, there were two variants of code and resources: one for the single-screen app format and one for the two-screen format.

      To produce these, I cloned one of those formats, wrote an appropriate date calculation function, if necessary, added the pretty pictures, and called it a day.

      So, if you're asking if I did the heavy lifting to write 40 unique code bases, no, of course not. I spent just a month on the whole project. But if you're asking if there were 40 apps on the App Store that Apple separately accounted for and different users bought, yes there were.

      I thought I was quite clear on that in the main article.
      David Gewirtz
      • David, please correct one miscalculation:

        You say developers get 30% of the money paid by buyers, but this is a reverse case actually. Developers get 70%, so if you got $7000 it means that buyers paid $10000 overall.
        DDERSSS
        • Oops...did that before coffee

          Yeah, you're right. I'll clean that up. Thanks.
          David Gewirtz
      • What surprised me the most that I did not realize

        "Now that I've let my developer status lapse, these apps are no longer available on the App Store" That Apple requires you to continue to pay them to remain "a developer", (on top of their 30% cut) to continue to make the App available in the App Store.

        Is this normal in the programming world?
        John Zern
        • Depends on what you mean by 'the normal world'

          Normally you write an app and package it - then send it to stores at OEM pricing (the 70% price). They pay you up front then try to sell your product at a proft (adding on the extra 30% - although in the real world these percentages are entirely variable). So once you've sold it to the reseller, you're out of the loop.

          This is generally true even for 'download only' apps, although exactly how depends on whether you're hosting it yourself or you have some other company do the hosting and marketing.

          But tying this to 'developer fees' or 'developer status' is not the norm outside of specialised markets like Apple or Google...
          The Werewolf!
          • Or Microsoft...

            wouldn't want to leave the newest company to copy the Apple model, would you?
            NOmoreMicrosoftATall
          • And a new screen identity, we see.

            what is this? 14 or 15 now?
            William Farrel
        • Better than terrestrial distribution

          Back in the day, when software was sold through retail stores like Egghead, you'd sell your software to a distributor (like Ingram) at a 60-65% discount off SRP. So you'd get 35-40% of the retail price. If you sold directly to a small store, you might get 60% of the SRP. In either case, Apple's 70% is more generous rate and is comparable with other distribution channels.

          Now, also, back then, you didn't have to pay to get distribution (technically), but you also had to buy your inventory (printing boxes and duplicating disks was darned expensive) and -- here's where it got bad -- many distributors demanded (and Best Buy and the like probably still do, your supermarket does) something called a "slotting fee". This was essentially a fee to buy shelf space in their store.

          So, they'd take a big discount and then require you to essentially rent space in their store.

          I have no problem with Apple's discount rate or their $99/year fee. My problem is they are completely unhelpful and unresponsive. Even in the worst days of predatory retail, you could get a call returned.
          David Gewirtz
          • Selective customer service...

            Do you suppose they put you in a triage of sorts? (i.e. Don't bother to help those that are making simple one-off, and mostly unprofitable apps)

            Or is it too speculative to assume that if you were a Rovio, you would get bumped to the front of the support line?
            PolymorphicNinja
          • relevance?

            How much does this matter?
            bburgess66
          • Spot on

            For many years I was involved with producing and selling small apps and extensions. It was hard work, global distribution pre-Internet a difficult proposition.

            Back then our good ideas were cloned as well. Much like the patent lawsuits of today it is difficult to defend copyright in multiple jurisdictions for the small player.

            Apple's App store has revolutionised the software distribution model. David's experience with dealing with Apple and their developer program very similar to my experiences with ADC many years before ( to be fair MSDN is no better for the individual developer).

            Copyright theft is what really hurts, I sympathise with David. I've had weeks of work on a workaround appear in competitor's solutions briefly after my products release.

            Whilst some things get easier, many challenges remain the same. A Mac mini might have been a better purchase for David upon reflection.
            Richard Flude
          • And sometimes you're forced to be an Apple developer

            I had no desire to publish iOS apps. We work in a variety of languages, but they are either Windows or server based. Our own software product develops HTML eLearning in a WYSIWYG environment, but is written in .Net.

            When we developed an eLearning module on Bushfire Safety for a government organisation we made sure that it was in standard HTML/Javascript and used either Flash or HTML 5 to run the synchronised audio/video. Then we start testing - no problem on PC or Mac or any tablet or smartphone that provided these features - except for iOS.

            iOS has a lovely little "feature" that prevents you from running audio or video in HTML 5 directly (no autorun on and tags). This is supposedly deliberate to prevent you racking up data charges, but in reality, it forces anyone who develops standard HTML modules that use audio and video to become an Apple developer, use Apple's second rate development environment on a Mac, wrap their standard HTML 5 app in a webview, turn off two switches and voila! You now have your same application, except in can only be downloaded from the iPnone store.

            Now mine was a free app, but I did have to pay to be an Apple developer and rent a Mac - all for a HTML app that runs on everything else - Android and Windows smartphones/tablets - including Win 8.

            I await each verison of iOS in the hope they've finally implemented full HTML 5.
            Tony_McS
          • WTB comments editor

            it removed the less than and greateer than signs form my text.

            the bracketed text should read

            (no autorun on the audio and video tags)

            This comment system is slower, buggier and provides a lot less features than the previous ones.
            Tony_McS
          • HTML5 itself isn't complete..

            We're going to be waiting a few years before we get a "full" implementation on the desktops as well.

            The intention of HTML5 is good, but in the end, it's the same old story wrapped in a prettier package. At the most basic level, there's really no difference between "plug in" and "built in" except for who's responsible for maintaining that bit of code.

            "Standards" aren't really standards when you have to have browser and platform specific code just because one interpretation of the standard is different than another's.

            I've encountered some challenges like the one you cited. To be honest, from a usability standpoint, it's probably a good idea to hide playing of media behind a user prompt anyway. But I do agree that Apple shouldn't be enforcing this at the browser level. Or, they should come to some compromise. iOS knows if you're connecting via wifi or cellular. They *could* integrate that check into the browser experience when deciding if they should allow an auto-play type feature.
            PolymorphicNinja
  • Probably the best article I've seen on a tech blog in months

    Seriously, I really thought it was informative and very interesting. Congrats on a well written piece.
    blarelli
    • Ditto

      I completely agree.........Calfee
      calfee20
    • Oh yeah!

      I hope Zdnet takes note. This is the kind of stuff we want to read not just opinionated fluff that is churned out in minutes. Brilliant article, and I guess the author is very well adjusted not to be pissed off by his experience.
      oldvices@...
  • The fact that he made $7K

    from a series of rebranded little countdown apps that required minimal effort really has me considering getting into iOS development.

    I agree the article was well written and David put some effort into full disclosure (e.g. admitting to getting sucked in and buying a more expensive Mac than was needed). However, from various articles about pirated apps, copycat apps and fake, malware infested apps on Android, at least some of the issues he outlined don't seem unique to Apple. Be curious to hear from other iOS developers on the support side of things.
    TroyMcClure
    • early mover advantage

      you do realise that the majority of sales came before there was competition? that the same amount of effort now only yields the cost of a pizza a month? do you understand the concept of amortising investment?
      mary.branscombe