RBS says sorry for latest bank systems outage that leaves Natwest customers high and dry again

RBS says sorry for latest bank systems outage that leaves Natwest customers high and dry again

Summary: Customers at Royal Bank of Scotland, NatWest and Ulster Bank were again left without cash yesterday evening after a technical glitch hit the banks.


The Royal Bank of Scotland (RBS) says its IT systems are back to normal this morning after technical problems prevented the banking group's customers from accessing cash and paying for goods yesterday.

Customers at RBS, NatWest and Ulster Bank were unable to use their debit cards to withdraw funds from cash machines or pay for goods online yesterday as the banks suffered their latest systems glitch. The disruption occurred on 'Cyber Monday', thought to be one of the busiest online shopping days of the year.

In a statement today, RBS Group apologised for the outage and promised to resolve issues with customers who had left out of pocket by the snafu.

"The systems issues that affected our customers last night have now been resolved and all our services are now back working normally," RBS Group said. 

"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right."

NatWest and Ulster Bank have similarly declared their systems are back to normal, however all three have urged customers still experiencing issues to contact their call centres or branches.

Yesterday's outage follows similar troubles at the three banks earlier this year caused by IT failures that left customers unable to access online bank accounts, cash machines and point of payment systems.

RBS said at the time it was unrelated to the major meltdown in June 2012 that saw customers suffering payment and online banking problems for over a week. RBS set aside £125m to the cover cost and compensate customers affected by a batch processing glitch that failed to update to customer balances.

That outage, which was investigated by the UK's Financial Services Authority, caused delays of more than a week for some customers as the bank worked through a backlog of processing. The problems were thought to have stemmed from the CA-7 system RBS used for batch processing. 

Further reading

Topics: Banking, United Kingdom

Liam Tung

About Liam Tung

Liam Tung is an Australian business technology journalist living a few too many Swedish miles north of Stockholm for his liking. He gained a bachelors degree in economics and arts (cultural studies) at Sydney's Macquarie University, but hacked (without Norse or malicious code for that matter) his way into a career as an enterprise tech, security and telecommunications journalist with ZDNet Australia. These days Liam is a full time freelance technology journalist who writes for several publications.

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  • You get what you pay for

    I have worked with RBS and they have outsourced much of their operations to India (the lowest bidder), and these kinds of problems are inevitable. I can't help wonder what is going to happen if the Scottish go for independence and this becomes their lender of last resort for the Groat?