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Monte Ford, CIO, American Airlines

Monte Ford, CIO of American Airlines talks to ZDNet’s Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web...

November 4, 2009, 8:51am PST | Length: 00:09:39
Short clip: American Airlines social media experiment

Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and Facebook, and how these social networking tools are benefiting interactions with customers.

November 4, 2009, 8:51am PST | Length: 00:01:16
Short clip: American Airlines’ upgrading its passenger service system

Monte Ford, CIO of American Airlines describes how the company’s new passenger service system will work in the future. He says it will be easier for customers to handle reservations, ticketing,...

November 4, 2009, 8:52am PST | Length: 00:02:36
Short clip: How American Airlines faced the challenges of 9/11 and the recession

Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn by staying focused, managing to a plan, and...

October 21, 2009, 1:18pm PDT | Length: 00:01:27
Shadman Zafar, CIO, Verizon Telecom

Shadman Zafar, CIO of Verizon Telecom talks to ZDNet correspondent Sumi Das about the company’s promise to deliver the Internet to television with its new Fios platform. The service will include...

October 21, 2009, 1:18pm PDT | Length: 00:09:27
Short clip: Verizon launches widget store

Shadman Zafar, CIO of Verizon Telecom, discusses the launch of the company’s new widget store where consumers can buy new social media applications like Twitter and Facebook and use the software...

October 21, 2009, 1:18pm PDT | Length: 00:01:53
Short clip: Verizon CIO: Quick failures, generate quick learning

Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company acts as a great incentive for employees to innovatively come up with ideas and create new business...

October 7, 2009, 11:24am PDT | Length: 00:02:00
Short clip: Verizon invests in growth over cost-cutting

Shadman Zafar, CIO of Verizon Telecom, describes how the company is responding to the current economic downturn by investing in growth and innovation as opposed to cost-cutting and automation.

October 21, 2009, 1:18pm PDT | Length: 00:01:38
Short clip: Sony converges electronics and entertainment

Drew Martin, CIO of Sony Electronics, talks about the convergence of content and consumer electronics. He explains the company's move to hook up its Bravia TVs with Internet connectivity so...

April 21, 2009, 9:18am PDT | Length: 00:01:44
Short clip: Sony focuses on customer service

Drew Martin, CIO of Sony Electronics, discusses the company's strategy to be more customer-centric. He says, the company is starting to educate customers about its products on the Sony web site,...

April 21, 2009, 9:17am PDT | Length: 00:01:37