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Monte Ford, CIO, American Airlines

November 4, 2009, 8:51am PST | Length: 00:09:39
Monte Ford, CIO of American Airlines talks to ZDNet’s Sumi Das about developing a new passenger service system that will allow customers to connect more easily to the airline through their web site and other mobile devices. Ford also discusses how his IT organization faced the challenges of 9/11 and the weathered recent economic downturn.
Short clip: American Airlines’ upgrading its passenger service system

Short clip: American Airlines’ upgrading its passenger service system

Monte Ford, CIO of American Airlines describes how the company’s new passenger service system...

Short clip: American Airlines social media experiment

Short clip: American Airlines social media experiment

Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and...

Short clip: How American Airlines faced the challenges of 9/11 and the recession

Short clip: How American Airlines faced the challenges of 9/11 and the recession

Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy...

Shadman Zafar, CIO, Verizon Telecom

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Short clip: Verizon CIO: Quick failures, generate quick learning

Shadman Zafar, CIO of Verizon Telecom, talks about how focusing on the growth of the company...

Drew Martin, CIO, Sony Electronics

Drew Martin, CIO, Sony Electronics

Drew Martin, CIO of Sony Electronics, speaks to ZDNet Editor in Chief, Larry Dignan about how IT...

Geri Martin-Flickinger, CIO, Adobe

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Gerri Martin-Flickinger, CIO of Adobe, speaks to ZDNet Editor in Chief, Larry Dignan about her...

Dan Darling, CIO, Turner Broadcasting System

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Dan Darling, CIO of Turner Broadcasting System, talks to ZDNet Editor in Chief Larry Dignan...

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