Short clip: Facebook on innovation vs. reliability

June 27, 2008, 5:00pm PDT | Length: 00:01:28
Jonathan Heiliger, vice president of technical operations at Facebook explains the challenges facing the company, including the trade off between site stability and innovating quickly.

Transcript

Short clip: Facebook on innovation vs. reliability

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>>

Speaker: Well, as someone who's in operations, how much impact do you have on the application development to make sure that once it gets into the data center that it can work properly in scale and not, you know, have the kind of failures we've seen with same of the new applications?

>>

Speaker: Yeah, absolutely. And I think it's a constant challenge in any organization, particularly a fast-moving one like Facebook, where we want to iterate quickly and get product out in our customers' hands so we can get feedback on that product and continue to tweak it and enhance it over time. And that's -- so that's -- we have sort of one force that's moving us that direction. And we have another force that says we want to keep the site up. We want the site to be reliable. We want the site to be fast. So there's a fine balancing act that everyone in management and everyone in both the engineering and operations department constantly just sort of works and interacts and goes back and forth and figures out just how to make those trade-offs. And sometimes we err to aggressively on the side of innovation and iteration and put things out on the site in perhaps in a small quantity that may break the site, or may cause the site to slow down temporarily. And other times we err on the side of conservatism, of not releasing new functionality or a new feature, and that then delays, you know, the sort of user gratification of having that feature or fixing that bug.

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==== Transcribed by Automatic Sync Technologies ====

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