Short clip: Hilton rolls out out hi-speed wireless

May 2, 2007, 9:37am PDT | Length: 00:02:10
CIO Tim Harvey explains how Hilton is using hi-speed wireless throughout its hotel chain.

Transcript

Short clip: Hilton rolls out out hi-speed wireless

>>

Speaker: What are you doing in the area of wireless and mobility? It would seem that in the hotel hospitality industry that a lot could be done, not just with kiosks, but with, you know, enabling people from their wireless devices do all kinds of things within the confines of the hotel.

>>

Speaker: Yeah, Dan, it's a very, very good point. We made the decision coming into last year that we were going to do more of the what we call high-speed Internet access in the public space and in the meeting rooms, that we were gonna control that and try to use, you know, our help desk for on-queue to help people when they have wireless and wired connection problems. We started that last year. We've rolled it out to about 60 hotels so far, where we'll go in and we'll have wireless in the public space, rooms either hardwired or wireless. And customers really say that this is so important. We're gonna -- if you don't have great high-speed, you know, we're gonna pick another one of the competitors. But there's also even a bigger reason. We believe that the room will ultimately evolve past just being able to gain high-speed access, but also to use the room as sort of the entertainment center. When people travel, they bring their, you know, iPods with them. They bring their laptops. They bring their, you know, DVDs. So they're bringing content as well as downloading that content off the Internet. And we want to be able to use that high-speed highway that we've tried to work on and control and support to be able to allow them to bring that content into the room so that that feels more like their home and office.

>>

Speaker: So when do you expect to have these rollouts completed for wireless and broadband?

>>

Speaker: We'll fit -- we'll do 100 percent of the full-service hotels this year, and it should complete in about the third quarter. We will begin, then, at that point to work us -- on our focus service hotels. We'll complete about 25 percent in 2007, and the remainder should be completed within -- in 2008.

==== Transcribed by Automatic Sync Technologies ====

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