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Short clip: How American Airlines faced the challenges of 9/11 and the recession

October 21, 2009, 1:18pm PDT | Length: 00:01:27
Monte Ford, CIO of American Airlines discusses how the company was able to overcome the tragedy of 9/11 and weather the current economic downturn by staying focused, managing to a plan, and developing a set of processes to guide the airline into the future.
Short clip: American Airlines’ upgrading its passenger service system

Short clip: American Airlines’ upgrading its passenger service system

Monte Ford, CIO of American Airlines describes how the company’s new passenger service system...

Short clip: American Airlines social media experiment

Short clip: American Airlines social media experiment

Monte Ford, CIO of American Airlines describes how the company is embracing Twitter and...

Monte Ford, CIO, American Airlines

Monte Ford, CIO, American Airlines

Monte Ford, CIO of American Airlines talks to ZDNet’s Sumi Das about developing a new passenger...

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