Short clip: Lessons learned from the dot-com bust

December 7, 2006, 3:30pm PST | Length: 00:01:31
Gideon Sasson, the CIO of Charles Schwab, talks about how the financial services company once made the mistake of compromising its clients for its shareholders.

Transcript

Short clip: Lessons learned from the dot-com bust

>> Let me ask you about a quote from Clayton Christenson, who's written a lot about innovation, and he says By doing what they must do to keep their margin strong and their stock price healthy, every company paves the way for its own disruption. Do you think that's an issue that Schwab has to deal with in terms of just being a mature business and, and having to keep your stock price up? And serve your shareholders? It could pave the way for your own disruption as it did in many ways.

>> It did.

>> In 2001?

>> It did. It did. It absolutely did. We paid attention to those things. And, you know, I said something earlier on. I think, the greatest, the great company's serve both clients and shareholders and they never, never compromise one for the other. Never. We did. Without a doubt, after 2001, we did. We compromised our clients for our shareholders. And he was right. We're, we were down a path, that was, destruction is right. Turning back, and not allowing ourself to go back into that place, it's almost like , you know, some people say well how can you be, how can you focus on productivity, and client experience at the same time? It's exactly the same thing. A more productive force, produces a better client experience. A more productive system, produces a better client experience. I think the more you focus, you need to focus on both and you need to focus on both all the time.

==== Transcribed by Automatic Sync Technologies ====

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