>> In terms of efficiency, you have this notion where you have all of these stores and you have your supply chain and how are you getting, how are you maximizing the efficiency in terms of the products that get into the stores so you're not doing things like selling snow shovels to people in Florida?
>> Well, we have a robust set of supply chain systems. And, of course, that not only includes things like routing software and software that drives all of our material and handling equipment, but it's replenishment software, for example, to make sure that we have the right product in the right place in the right time when a customer wants it. We also, I mean, there's also business policies and business processes that we can engage in and one of the things we tell customers in our retail stores that we will guarantee that, for example, an ink toner is available, and if it isn't available, which happens rarely, we will order it for them using other parts of our supply chain, and have it delivered to the customer the next day. One of the things that people don't realize about our particular business is that most of our 100's of 1000's of global line items are delivered next day to customers.
==== Transcribed by Automatic Sync Technologies ====
