Short clip: The role of instant messaging in war

June 5, 2007, 4:12pm PDT | Length: 00:01:16
Col. John Hayes, the CIO of the Air Force Reserve Command, explains how collaborative tools, such as instant messaging, are helping to support ground forces in combat.

Transcript

Short clip: The role of instant messaging in war

>> What would you say were some of the most successful deployments of technology in that arena?

>> Probably the biggest one, there's one that I really didn't expect and it was collaborative tools and with our command center that we had in Saudi Arabia and then it's been moved to another country something as simple as Text Chat. We call it IM Chat but the ability for various organizations to text chat over our secure networks allowed us to, basically, prosecute and attack time sensitive targets in a way that we never expected to see happen. We had some other collaborative tools out there but frankly they were a little bit difficult for the users to get their hands around. But something as simple as having about 6 different organizations all text chatting in one room would allow us to, basically, dynamically re-task our intelligence assets so that when forces were involved in ground combat we could focus the intelligence operations and air power to support those ground forces in combat, and that was the biggest thing that surprised me. The Coms Infrastructure and everything we had enough time to plan the war that we had all of that in and we had enough bandwidth laid in through tactical means and some fiber connections but the collaborative tools was the piece that we stepped back afterwards and said, wow, that was a real war winner.

==== Transcribed by Automatic Sync Technologies ====

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