Host: Do you have any recommendations from your experience on innovating within a larger infrastructure?
Guest: First of all, I do believe that the best path for success in large organizations is to kind of think global or think big but start small. The first recommendation is: Use this tiger team approach. Use a small pilot that then you can assess. Does it work? Does it deliver the expected value, business value outcomes? And if it does scale it up from there. Either phase it geography either phase it by business unit something like that to serve more and more people. That's recommendation number one. Recommendation number two, Communicate, communicate, communicate. Talk to everybody in your organization because you never know where the good idea will come from. It doesn't come just from IT folks even if we're looking at technology solutions. We actually had some business people who were involved in our disaster response at Katrina out in the field who came up with good ideas that are now leads for tackling, for example, identity management or collaboration or hastily formed networks. Those are the two. I'm sure there are others, but those are the two big ones that we're trying to act upon.
==== Transcribed by Automatic Sync Technologies ====
