Short clip: Unifying communications at Avaya

October 16, 2007, 3:35pm PDT | Length: 00:01:39
Lorie Buckingham, CIO of Avaya talks about Avaya's unified communications strategy and how business users will be able to switch from their office phone to their cell phone over the company's converged network.

Transcript

Short clip: Unifying communications at Avaya

>> We're often hear today about this notion of unified communications as a very important factor in boosting productivity, beyond email, beyond a kind of slow snail mail that people have been using, internet enabled. How do you see your role as CIO as impacting product development at Avaya?

>> Well this is, we call it Avaya by Example, so if you can imagine the two things, and there's several, but the focus is once you have your converged network of your voice and data, you can just build off of that, and one of the things with unified communication, I really think about it about how you optimize what the individual does. So things that we do at Avaya is make that happen and put that together, either broadly for all of Avaya or sometimes what I call capability hubs, where we put things together and see how they work. We all know people have multiple devices, so you start working on how can you find the person through one number, no matter what device they're doing. And things like coming down can work, but no industrially yet, as you walk into your office you're on your cell phone, it automatically switches over to your converged network and so you optimize the cost and the person doesn't have to worry about it. So it's really getting to the point where the person can use any device they want, and we're just trying to take that to the edge in Avaya and the person doesn't have to work hard at it.

==== Transcribed by Automatic Sync Technologies ====

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