Short clip: Why BAE can't afford to be state-of-the-art

March 27, 2007, 9:37am PDT | Length: 00:01:00
BAE Systems Chief Information Officer Robert Fecteau says while innovation is important, his company focuses more on providing good customer service.

Transcript

Short clip: Why BAE can't afford to be state-of-the-art

>>

Speaker: Now, in terms of staying competitive, I would guess innovation is really important to the organization. Now, how are you establishing more of a culture of innovation to keep that competitive juice flowing?

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Speaker: Well, innovation is really kind of driven by the market. I kind of think the integration of new technologies is part of what we do every day. You know, I hear people saying you got to really be innovative. Well, you're only as innovative as the product allows you to be, number one. But number two; I think that you have to innovate to maintain currency with the delivery of the market. See, a lot of people ask me, you know, "Well, don't you want to be state of the art?" I said, "You can't afford that." So we focus on high quality delivery of already invested technologies by the government onto their mission set that they require. So our focus in determining how we're gonna remain competitive and gain that advantage over the other people is to really provide the best customer service in the solutions group that we operate.

==== Transcribed by Automatic Sync Technologies ====

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