The Future Of... Concierges

August 24, 2009, 4:34pm PDT | Length: 00:02:50
Traveling for work can take you to little-known cities, but that doesn't mean you need to wander the streets when you're looking for the closest copy center, train station or restaurant. ZDNet correspondent Sumi Das visits Microsoft to learn how it's multi-touch computer, Surface can point you in the right direction.

Transcript

The Future Of... Concierges

>> One height strip and one power strip and transfer on the 28th we'll bring it down here.

>> Ok.

>> A business trip takes you to an unfamiliar city you'd like to explore but you feel lost once you step outside the hotel. In the future a virtual concierge can put the keys to the city at your fingertips.

Music

>> A PC powers this tabletop trove of information but interaction is transformed by Microsoft's Surface which lets you use the most natural interface, your fingers. Just point and drag. Infrared cameras imbedded inside the unit track everything happening on the surface, a computer processes this input, a projector displays the image and a diffuser turns the table top into a large screen. It all enables multiple people to use Surface at the same time so colleges or fellow travelers can help you figure out the best lunch spot for your business meeting and how to get there. Then set your cell phone down and the details of your day are synched automatically thanks to Surface's ability to recognize objects and transfer information wirelessly. The only snag is it has to be Windows Mobile or Java enabled.

Background chatter

>> Microsoft admits the technology is no substitute for the warm, personable customer service only humans can provide but adds there's something to be said for efficiency. Beyond concierge like services Surface enables collaboration with colleges without having to huddle over a small 15 inch screen. Perhaps you're an architect and you want to share some photos from a site survey just drop your camera or your phone onto the tabletop and the images will start to download to Surface making for easy viewing without having to fumble for a USB cable.

Background music Surface could also detect tags embedded in objects such as hotel membership cards. Business travelers could instantly manage their reservations by laying the card on the display, helpful when there are long lines in the lobby. From concierge services to office solutions Surface can help business travelers find their way. For ZDNET I'm Sumi Das.

==== Transcribed by Automatic Sync Technologies ====

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Talkback Most Recent of 3 Talkback(s)

  • You must be kidding right?
    The "man at the desk" performs many "services" known to clients that would not be listed and not possible to automate. The concierge is not some hack; he is a discrete professional there for those special requests. Some slot machine alternative will not truly take their place.
    ZDNet Gravatar
    mikifinaz1@...
    27th Aug 2009
  • RE: The future of... concierges
    Is this a tech story or a info-ad? With experience in this kind of application in terms of kiosks, we found that users often don't know what kind of question to ask.

    And putting my phone on the table and have it automatically download everything.... uh, any one have a security or privacy question? Anyone? .... Anyone?.... Beuler?

    Seriously, I'm still of opinion that such applications can be helpful, but with the very high cost of hardware, looks to me like advertising is going to have to play a big part of any real application and the support costs may be a killer.

    R. Green, CA
    ZDNet Gravatar
    bgai_bob
    27th Aug 2009
  • Concierge, especially those with Clef d'OR Keys on their Lapel
    are much more than Microsoft's Surface Table.

    And why do I need a Monster Table,
    if I can have many of the Services on my iPhone or soon the iPad and use these on-the-go!!

    A Concierge, especially those with Clef d'Or Keys on their Lapel, do much more than that Big a** Table..

    They are discreet, know the latest IN-Scenes and how to get you in there. They can help you with Reservations, even those extravagance ones where others surrender, because they have a big Database in their back with all the Hottest Hotlines to get things done.
    ZDNet Gravatar
    Max Mertens
    17th Feb 2010

Talkback - Tell Us What You Think

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