Short clip: Why BAE can't afford to be state-of-the-art Summary: BAE Systems Chief Information Officer Robert Fecteau says while innovation is important, his company focuses more on providing good customer service. March 27, 2007 -- 09:37 GMT (02:37 PDT) Loading... Please wait. Topics: Government, Software Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.