Users-to-tech support ratio Summary: How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it. July 27, 2006 -- 21:16 GMT (14:16 PDT) Loading... Please wait. Topics: IT Employment, Hardware, Laptops, Operating Systems, Software Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.