Hi, I'm Dan Friedman, Director of Product Marketing forJamcracker, and I'm here to talk about controlling on-demand applications.On-demand applications are hosted applications, they are software deliveredexclusively as a service SAAS applications and web services.
So let's get started by taking a look at today's ITlandscape. Here we have enterprise applications. These could be ERPapplications, CRM applications. What's important to note here is that theseapplications are managed. There's one sequence of steps for doing all of thethings you need to do to run these applications. Examples of these services areadministration, managing user IDs and passwords, security, access control,support, help desk, charge-back, things along those lines. So this is howthings work for today's IT applications.
But now let's look at on demand applications. Now these havebeen proliferating over time. It could be an SFA application, an expensereporting app, you could be using Webbex for customer presentations. There areliterally hundreds of them out there. What's important to note is that theseare not centrally managed. In fact, they're often administered by the lines ofbusiness that have contracted for them. For example, in the SFA app, the salesadministrator could be managing those apps instead of someone from centralizedIT.
And so this can create a lot of issues. For example, thingslike phantom users that aren't deprovisioned when an employee leaves thecompany, blown audits, how can you pass an audit if you don't know who's usingwhich applications. In fact, if you don't even know which applications arebeing run to manage your business. This has always been important, but in thisage of Sarbanes-Oxley, it's like ten times as important now.
Finally, broken policy. Since there isn't one central placeto manage all of these privileges, how can you be sure for example that someonewho creates a purchase order can also authorize payment on that purchase order.So how do you address these issues? Well you need to take these applicationsand you need to put them in a box. You need to create a management layer verysimilar to this IT management layer, only for on demand services that providethe same services for these applications.
But that's really only the first step. In addition tomanaging these applications, you need to integrate them into your businessprocesses, and you do this by creating a portfolio management layer. It doesn'tcare where the applications are run, via on demand or on premises, to createone complete solution that's delivered efficiently and effectively to your endusers.
